Description

　　JOB SUMMARY:

　　Manages and facilitates front desk, program registration operations, and essential administrative duties at the Chilson Recreation Center and concession stands. Provide consistent, high quality service to guests. Assists in the overall operation of the Chilson Center and emergency response.

　　The salary range for this position is $57,800.00- $81,000.00 per year with a hiring range of $57,800.00 - $69,400.00, depending on qualifications and experience.

　　First Reading of applicants to take place on: Friday, 1/26/24 at 12:00 P.M. M.S.T.

　　PLEASE INCLUDE A RESUME WITH APPLICATIONESSENTIAL FUNCTIONS:

　　Manage and oversee recreation facility guest services team, program registration operations, and off-site seasonal concessions operations.

　　Manage and oversees financial and clerical administrative support systems.

　　Serves as the Department’s system administrator of the recreation software program by maintaining system and household files, trouble shooting, requesting fixes/enhancements, training staff and developing and processing reports.

　　Stays abreast of trends. Evaluate, identify and implement operational improvements including workflow, processes and systems.

　　Higher, train and supervise, guest services and concessions staff. Responsibilities include interviewing, hiring, and training employees: planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

　　Provides implemental support of promotional communications and publicity materials.

　　Resolves administrative concerns with integrity by applying appropriate policies and procedures with courtesy and kindness and through positive interaction and involvement with Facility Manager, facility management team, and public.

　　OTHER JOB FUNCTIONS:

　　May serve as department liaison on City and community committees. Assists with special events and recreation division projects. May be required to cross-train in other areas for duties as assigned.QUALIFICATIONS:

　　Required Education/and or Experience:

　　Bachelor’s degree in recreation or related field required.

　　Two years of experience in staff management and customer service operations required.

　　Experience with RecTrac Software strongly desired.

　　Strong organizational skills required.

　　An equivalent combination of education and experience may substitute for the degree on a year-for-year basis.

　　Licenses and Certifications:

　　Current First Aid and CPR Certification required or must be obtained within 90 days of hire date.

　　CPRP/CPRE Preferred

　　MANAGEMENT LEVEL:

　　This position is a first-line supervisor responsible for non-exempt and/or non-supervisory exempt employee(s).

　　Highest level supervised: non-exempt employee(s).

　　Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

　　KNOWLEDGE, SKILLS & ABILITIES:

　　Must be able to interact successfully with co-workers and the public.

　　Must coordinate administrative support and systems, and have a working knowledge of recreation facility customer service operations.

　　Must lead and guide staff in a proactive efficient manner. Strong verbal and written communication skills along with an understanding of financial principles.

　　Must be computer literate.

　　PHYSICAL DEMANDS AND WORKING CONDITIONS:

　　Required to work varied hours, including evenings and weekends.

　　Requires bending, pushing/pulling, stooping, lifting (up to 30lbs), kneeling and climbing to perform tasks normally associated with this position.

　　Administrative office work may require sitting for extended periods of time.

　　Must possess ability to communicate clearly in high intensity guest interaction with all ages and varieties of the population and in supervising staff.

　　Material and equipment directly used:

　　Computer systems, office/clerical administration equipment, cash handling systems, reception desk equipment, telephone call processing, two-way radio/paging system.This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

　　With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

　　In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

　　Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

　　A vibrant community, surrounded by natural beauty, where you belong!

　　Benefit Eligible Benefits Package Includes:

　　Two (2) medical plans, Dental, Vision (for self/ spouse/ children)

　　Employee Health & Wellness Center (self/family)

　　Paid vacation, holidays, and medical leave

　　Flexible spending including Dependent Care

　　Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage

　　Retirement 401a, 457, Roth (pre-& post tax) and company match

　　Comprehensive Employee Assistance Program

　　Voluntary 529 College Invest program

　　Personal and Professional Development opportunities

　　Discounted recreation passes

　　Employee recognition program

　　Exceptional work-life balance

　　Tuition Reimbursement Program

　　Market based pay & regular performance reviews

　　Local Government employment is eligible for Public Loan Forgiveness Program

　　Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

　　City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

　　The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

　　The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov (https://www.e-verify.gov/employees) for more information.

　　Employment offers will be conditional on the successful completion of a criminal history background check.

　　Qualifications

　　Education

　　Preferred

　　Bachelors or better in RecreationLicenses & Certifications

　　Preferred

　　CPR

　　FirstAid

　　Experience

　　Required

　　Proficiency in Word, Excel, Publisher and Power Point.Preferred

　　2 years: Experience in staff management and customer service operations.

　　Experience with RecTrac Software.

　　Experience in a recreation related industry desirable.