Reference #: R1948Job Type: Regular

　　Facilities Specialist / Receptionist

　　With direction, the Facilities Specialist provides support for the daily operations of the Facilities Services organization. Provides excellent customer service support through JIRA work order system as well as through daily interaction with customers and stakeholders. Develops new work processes as well as identifies areas for continuous improvement.

　　Duties and ResponsibilitiesMay perform any or all the following duties:Answer phone calls, greet visitors, monitor entrance, and check in visitors through security visitor application.Serve as main point of contact for the Facilities service requests.Monitor activity in JIRA work order system, (entering, updating, and closing work orders)Issue visitor badgesDirect callers and provide information to clients, RAND staff, and other visitors and callers.Notify employees when guests arrive.Use Excel to create and analyze Facilities metrics as requested.Create, update, and maintain various spreadsheets and databases as needed.Interact with vendors and couriers and direct accordingly.Manage commuter incentives, including tracking, onboarding and offboarding employees, and troubleshooting issues.Assist with office-wide communication.Assist with employee and visitor reservations of workspace and conference rooms.Schedule meetingsCreate and submit Security logs as needed.Assist with training and documentation.Work collaboratively with support staff across sites to trouble shoot issues.Deliver large items, packages, and stock general service areas.Assist in conference room furniture configurations.Assemble miscellaneous products and furniture.Other duties as assigned.

　　Knowledge and SkillsComputer: PC, Microsoft Office Suite - Word, Power Point, ExcelproficiencyExcellent written and verbal communication skills

　　EducationHigh School Diploma or GED required.A college degree is preferred.

　　Required Experience1 to 2 Yearsof relevant experience.

　　The following are required of this position:The ability to pass a pre-employment background check.Superior customer service skillsThe ability to stand or sit for long periods of time.Must be able to build and move furniture and move freely inside and outside the office building.

　　Clearance:This position requires the ability to obtain and maintain a DOD security clearance.

　　Cover Letter:Upon applying to this position, a Cover Letter is required.

　　Salary range:$37,100- $53,900RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more.

　　Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet

　　Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity