Facilities Coordinator

　　Job ID

　　148373

　　Posted

　　02-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　The FM Coordinator (FMC) is a broad role which supports the Facilities Management team in order to facilitate the delivery of FM services, ensuring excellent service delivery through effective supplier management and sound interpersonal relationships, with a strong emphasis on customer satisfaction, budgetary control and Health & Safety.

　　Key Responsibilities

　　Organisation

　　Organise and drive support meetings - agenda setting, assigning action plans and accountability.

　　Maintain key timeline impact points across all Service Lines.

　　Coordinating & communicating to line of business & other stakeholders as required.

　　Service Delivery

　　Working with the FM team, Projects and Vendors to ensure continual contract measurement is carried out and compliance achieved. Gather, validate analysis and interpret information in support of Performance on Admission and KPIs measures. Escalation to appropriate Service Line Lead in a timely manner.

　　Monitoring, coordinating, and supporting the Project Support Office and liaising with clients & vendors accordingly

　　Monitoring, coordinating, and supporting the Service Desk work order system and liaising with clients & vendors accordingly.

　　Monitoring, coordinating and supporting security access control system and user access during project related works.

　　Business Continuity Plan – Liaising with the Facilities Management, central compliance, and legal compliance teams to ensure up to date at all times.

　　Budgetary support with the ability to provide explanations for variances when required for project related works.

　　Reviewing, raising, printing, and tracking quoted vendor work on to finance system.

　　Identification of cost savings, efficiencies, and improvements

　　Maintain high levels of customer satisfaction

　　Timely closure of reactive work orders

　　Ensure Health & Safety compliance at all times. (Hazard Spotting & resolution, e-permit system compliance, providing data for monthly H&S reports).

　　Supporting weekly and monthly project meetings as required.

　　Supporting and assisting with other duties as required.

　　Person Specification

　　Essential Skills

　　Attention to detail, along with good organizational skills

　　Ability to consistently drive operational, tactical and strategic agendas

　　Ability to manage multiple tasks

　　Supplier relationship management

　　Excellent Health & Safety awareness

　　Strong analytical skills and ability to interpret data

　　Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency

　　Flexible in adapting to constantly changing priorities

　　Outstanding teamwork and interpersonal skills

　　Confident at working independently, with an ability to self start

　　Confident and assertive where required

　　Ability to challenge the status quo

　　Understands and appreciates the importance of using discretion

　　Ability to command a room

　　Good understanding of business fundamentals

　　English language skills - excellent written and verbal communication. A second language would be beneficial.

　　Excellent IT skills (Word, Excel, MS Outlook, PowerPoint and SharePoint). Experience of in-house would be advantageous, but not essential

　　Essential Experience

　　Direct experience of working with clients across multiple service lines

　　Working with all levels within the Company and on Account

　　Degree or equivalent experience

　　Health & Safety qualified or working towards

　　About CBRE Global Workplace Solutions:

　　As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

　　CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

　　Application Process:

　　Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

　　Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

　　No agencies please.

　　Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)