Executive IT Support Specialist

　　San Francisco, CA

　　Onsite

　　Contract

　　$30/hr - $35/hr

　　This Executive IT Support Specialist role is part of the Employee Enablement Organization, which is a service focused organization that acts with empathy, urgency, and a strong drive to deliver the highest quality results and outstanding customer experience in a dynamic fast paced environment. The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user systems support.

　　Responsibilities:

　　• Primary point of contact for the CEO

　　• Support SLT, as needed

　　• Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies

　　• Strong Organizational & Customer Service skills

　　• Ability to work independently as well as collaboratively with local and remote teams

　　• Ability to provide report support

　　• Drive issues & opportunities to resolution with other teams and vendors; escalating as needed

　　• Travel may be required

　　• Be available as on-call support

　　Requirements:

　　• 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment

　　• Exceptional Customer Experience skills and Customer Success obsessed

　　• Thorough understanding of service desk and customer support environment

　　• Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions

　　• Tolerance for ambiguity in a consistently changing environment

　　• High energy level and creative problem-solving abilities

　　• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers

　　• Proven analytical, evaluative, and problem-solving abilities

　　• Self-motivated team player

　　• Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support

　　You will receive the following benefits:

　　Medical Insurance - Four medical plans to choose from for you and your family

　　Dental & Orthodontia Benefits

　　Vision Benefits

　　Health Savings Account (HSA)

　　Health and Dependent Care Flexible Spending Accounts

　　Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

　　Hospital Indemnity Insurance

　　401(k) including match with pre and post-tax options

　　Paid Sick Time Leave

　　Legal and Identity Protection Plans

　　Pre-tax Commuter Benefit

　　529 College Saver Plan

　　Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

　　Posted by: Grace Allen

　　Specialization: Technical Support