About the Job:

　　Being able to collaborate with a customer and craft individual events.

　　Taking care of a smooth transition from sales to events planning

　　Focus to communicate and deliver outstanding events to the customer.

　　Focus on future service potential problems and/or conflicts from a service point of few.

　　Being proactive in offering solutions.

　　Creating & distributing Banquet Event Orders & Group Resumes.

　　Accurately forecasts all the events (bedrooms and/or catering)

　　Guidance and support throughout the event.

　　Being knowledgeable about product and services.

　　Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.

　　Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.

　　Continuous communication with the operational team.

　　Be available as needed during the event phase for their assigned groups.

　　Organizing & planning the group rooms side of the event.

　　Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.

　　Guiding the client throughout the event as the expert partner for the guest by being a consultant

　　Attend the daily service communication tool; BEO meeting.

　　Up-sell last minute items to ensure profitability.

　　Show around in connection with in-house functions.

　　Coordinate all activities involving the pre- and post-event process.

　　Coordinating & supporting on all department admin tasks.

　　Act as a support to the Events Executive and Manager

　　Work on Digital signage as per the schedule.

　　Communicate challenging situations accurate to responsible departments.

　　Handle guest complaints in a professional manner and come up with solutions.

　　Responsibility of working on individual projects besides the organization of events.

　　Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.

　　Working honestly, ethically & with integrity

　　About You:

　　The ideal candidate for this position will have the following experience and qualifications:

　　A minimum of 1-year restaurant experience in a luxury environment

　　Fluent in Italian and English; additional languages are a plus

　　Ability to work in a multicultural environment

　　Strong communication and interpersonal skills

　　About the Benefits:

　　We offer generous benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry:

　　Colleague Food & Beverage discounted rates

　　Career Development

　　Reduced hotel rates across our properties globally

　　Accommodation facilities

　　Parking facilities

　　Meals on duty

　　Uniform laundry services