Position Overview- Must have technical audio, video, or lighting experience

　　The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

　　Key Job Responsibilities

　　Equipment Operation

　　Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

　　Troubleshoot technical issues and resolve problems quickly as they arise.

　　Complies with all Company security and safety measures.

　　Ensures equipment is secure from theft and/or damage when in use.

　　Customer Service

　　Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

　　Maintains a positive relationship with all clients through effective communication.

　　Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

　　Monitors events and checks in on customers throughout the day.

　　Understands and fosters the hotel/client relationship.

　　Training/Staff Development

　　Assists in training technicians on all floor activities and on hotel and Encore service expectations.

　　Serves as a mentor for new hires.

　　Models and reinforces a positive working environment centered around company values.

　　Operations Management

　　Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.

　　Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.

　　Ensures the equipment sheets are updated and properly completed.

　　Works with team to establish coordinated communications for the management of events.

　　Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

　　Equipment Maintenance

　　Performs preventative maintenance on equipment to keep it presentable and in good working condition.

　　Leads the team in proper security, storage, transportation, and maintenance of equipment.

　　Participates in physical inventory count processes as requested.

　　Job Qualifications

　　Bachelor’s degree is preferred.

　　3-5 years of customer service or hospitality experience is preferred.

　　3-5 year of audio visual experience is required.

　　Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

　　Knowledge of technical theory.

　　Advanced problem solving skills.

　　Lifting 50 Lbs.

　　Experience leading workflow and team members.

　　A valid driver’s license is required for team members in positions that may operate Company vehicles.

　　Additional DOT requirement may need to be met if applicable.

　　Competencies

　　Deliver World Class Service

　　Hospitality

　　Ownership

　　Do The Right Thing

　　Manages AmbiguityDrive Results

　　Directs Work

　　Achieves Goals

　　See The Big Picture

　　Financial AcumenValue People

　　Builds Effective TeamsFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ).

　　Physical Requirements

　　Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

　　Physical Requirements

　　Hours Per Day

　　Lifting Requirements

　　Frequency

　　Sitting

　　2-3 Hours

　　Lifting 0 - 15 lbs*

　　Continuously

　　Standing

　　4-5 Hours

　　Lifting 16 – 50 lbs*

　　Frequently

　　Walking

　　4-5 Hours

　　Lifting 51 - 100 lbs

　　Occasionally

　　Stooping

　　2-3 Hours

　　Lifting Over 100 lbs

　　Occasionally

　　Crawling

　　2-3 Hours

　　Kneeling

　　2-3 Hours

　　Carrying Requirements

　　Frequency

　　Bending

　　2-3 Hours

　　Carrying 0 - 15 lbs*

　　Continuously

　　Reaching (above your head)

　　2-3 Hours

　　Carrying 16 – 50 lbs*

　　Frequently

　　Climbing

　　0-1 Hours

　　Carrying 51 - 100 lbs

　　Occasionally

　　Grasping

　　4-5 Hours

　　Carrying Over 100 lbs

　　Never

　　Auditory/Visual Requirements

　　Frequency

　　Pushing/Pulling Requirements

　　Frequency

　　Close Vision

　　Continuously

　　Pushing/Pulling 0 - 15 lbs*

　　Continuously

　　Distance Vision

　　Continuously

　　Pushing/Pulling 16 – 50 lbs*

　　Frequently

　　Color Vision

　　Frequently

　　Pushing/Pulling 51 - 100 lbs*

　　Frequently

　　Peripheral Vision

　　Occasionally

　　Pushing/Pulling Over 100 lbs

　　Occasionally

　　Depth Perception

　　Frequently

　　*Identifies the physical requirements that team members perform without assistance.

　　Hearing

　　Continuously

　　Work Environment

　　Hotel

　　Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area

　　The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

　　All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.