Why us?

　　SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for an Event Specialist (OEM) to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide unrivaled hosts to guests from all reaches.

　　Job Overview

　　Approximately 80% of overall time commitments is devoted to event planning and service of group blocks. Sales of room blocks for 20 guests and under with/without catering constitute about 20% of time commitments and subject to change based on hotel seasonality and business demands. Primary focus is on executing all aspects of room block reservations, event planning and selling of events. Event planning for all hotel events includes all aspects of group and event coordination from the signing of a group contract forward, for example, timelines, floorplans, billing questions, catering detailing - including menu and bar selections, all event details and requirements including AV needs, VIP requirements

　　Responsibilities

　　Event Management

　　Coordination of all group business as developed by the sales team. Contact and appropriately follow-up on all signed/contracted business within 3 working days. Determination and coordination of all event planning needs.

　　Responsible for the management and planning of events and related activities. Organize, up-sell and detail the program with the client including verification and modification of space requirements, audio-visual needs, timeline, floorplans, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes, BEO’s, and paperwork to ensure quality service.

　　Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle Event Guest Surveys including customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

　　Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product and finalize and resolve invoices for client billing.

　　Oversee Banquet Event Oder (BEO) and staff (resume/SOE) meetings and perform as a team leader for all hotel department staff participating in the event delivery process. Coordinate between the client and hotel staff and review the details of the BEO with all parties.

　　Responsible for effectively communicating with the various departments to ensure that the group rooms, events and related functions are executed to the clients expectations.

　　Improve hotel event services' products through; (a) participate in the development of new sales tools, menus, themes, and decorations, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.

　　Work in liaison with banquets and banquet kitchen to ensure timely deliverance and execution of the event.

　　Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner

　　Develops customer profiles and maintains as effective trace system including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Direct Sales

　　Follows up on all incoming EVENT leads within 24 hours of receipt to capture business for the hotel for group of 20 and under, and, when appropriate, sends leads to other Sage hotels.

　　Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management. Reservations/Room Blocks:

　　Finalize group reservation recaps and adjusting details for room blocks, including rooming lists, billing details, special requests, etc.

　　Liaison with clients and various departments to communicate group details and assure best client experience possible on all stays for all group room reservations; to include front desk and valet, accounting, food and beverage, and housekeeping. OTHER RESPONSIBILITIES

　　Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.

　　Performs other duties as assigned or deemed necessary by leadership.

　　Qualifications

　　Education/Formal Training

　　More than two years of post high school education.

　　Experience

　　One to two full years of employment in a related position with this company or other organization(s).

　　Knowledge/Skills

　　Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

　　Requires knowledge of computer equipment.

　　Requires compiling facts and figures in accordance with established procedures.

　　Supervisory skills needed.

　　Communication skills required to provide information and associated services to hotel management and guests.

　　Excellent hearing necessary for verbal interaction with guests and associates.

　　Excellent vision necessary to view set-ups.

　　Excellent speech communication skills required for verbal interaction with guests and associates.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

　　Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.

　　Mobility - ability to service clients on a moment notice, variable distances.

　　Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

　　Environment

　　Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

　　Benefits

　　Medical, dental, & vision insurance

　　Health savings and flexible spending accounts

　　Basic Life and AD&D insurance

　　Paid time off for vacation, sick time, and holidays

　　Eligible to participate in the Company’s 401(k) program with employer matching

　　Employee Assistance Program

　　Tuition Reimbursement

　　Great discounts on Hotels, Restaurants, and much more

　　Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

　　Position Rate: $21.79 per hour + Bonus

　　ID: 2024-21530

　　Position Type: Regular Full-Time

　　Property : Springhill Suites Oceanside

　　Outlet: Hotel

　　Category: Sales & Marketing

　　Min: USD $21.79/Hr.

　　Max: USD $21.79/Hr.

　　Tipped Position: No

　　Address : 110 N Myers St

　　City : Oceanside

　　State : California

　　EOE Protected Veterans/Disability