ER Case Specialist

　　Job Req ID: 28706

　　Posting Date: 23 Jan 2024

　　Function: HR

　　Location:

　　Snowhill, Birmingham, United Kingdom

　　Salary: Competitive + Excellent Benefits

　　Location

　　Birmingham - hybrid working 3 days in the office, 2 wherever.

　　Why this job matters

　　This role is crucial to our organisation as you will influence the employee experience by guiding people managers through complex and specialised policies, ensuring an engaged and retained workforce while minimising legal risks.

　　Operating with operational excellence, you will consistently deliver exceptional employee experiences, improve HR policies, manage workloads effectively, and adapt to the dynamic needs of the business.

　　Serving as a trusted advisor, you will build strong relationships, coach people managers, and willingness to challenge stakeholders.

　　As a strategic partner, you will comprehend unique client needs, utilise business insight to propose interventions, and contribute to overall organisational effectiveness.

　　Your role as a solution seeker involves proactively identifying and creatively solving business problems, innovating HR practices, and integrating best practices into BT.

　　What you’ll be doing

　　You'll be accountable for managing a designated CFU/CU client relationship and providing HR support for the more complex and high-risk people policies within our framework.

　　You'll minimise risk to the business and act as a custodian of the employee experience through the consistent application, resolution, or sanctioning of:

　　• Formal Resolutions including terminations (attendance, performance and gross/ethical misconduct)

　　• Medical Retirement

　　• Conflict Resolution (grievance, equality & diversity and mediation)

　　• Reorganisation & Redundancy

　　• Settlement

　　• ACAS Early Conciliation

　　• BT Speak Up

　　• Paid Leaver and Exits

　　You'll manage multi-stakeholder relationships and leverage a combination of anecdotal and data-based insights to identify trends, define creative solutions to business problems, and simplify processes.

　　You'll interface with CFUs, CUs, the ER CoE, Reward CoE, LLT CoE, HS&W CoE, and BT Legal.

　　You'll leverage your influence to cultivate strong, reciprocal relationships with your clients, energizing them and inspiring them to achieve our ambitions.

　　You'll play a key role and contribute to ER implications in any complex case or local programs, ensuring impact assessments on employee experience and ET risk.

　　You'll maintain your knowledge and expertise to guide people managers in a changing environment, ensuring that you stay up-to-date with employment law and ET case findings by maintaining strong relationships with BT Legal.

　　Skills and experience

　　•Essential experience in Employee Relations or case management, preferably within a unionised environment.

　　•Strong knowledge of employment law.

　　•Demonstrated experience in supporting grievance cases, with a particular focus on diversity, equity, and inclusion investigations.

　　•Excellent communication skills across all organisational levels, from colleagues to Managing Directors.

　　•A skilled problem solver with the ability to swiftly comprehend and assess complex scenarios, offering management viable options while communicating associated risks.

　　•Proficient in stakeholder management, capable of understanding the diverse needs of multiple stakeholders and collaboratively working with them to support their business goals while aligning with our strategic direction.

　　•Comfortable working with data, adept at collecting and presenting key datasets to share insights within the business using Excel and PowerPoint.

　　Benefits

　　At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

　　•10% on target bonus

　　•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

　　•25 days annual leave (not including bank holidays), increasing with service

　　•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

　　•World-class training and development opportunities

　　•Option to join BT Shares Saving schemes.

　　•Discounted broadband, mobile and TV packages

　　•Access to 100’s of retail discounts including the BT shop

　　About us

　　BT is part of BT Group, along with EE, Openreach, and Plusnet.

　　Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

　　We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

　　We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

　　This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.