Hours of Work :

　　40

　　Days Of Week :

　　5

　　Work Shift :

　　Job Description :

　　Job Title:

　　Epic Trainer : 90939-1492

　　Primary Location:

　　Methodist Charlton Medical Center

　　Reports To:

　　Director of Health Informatics Training

　　Job Summary:

　　FLSA: Exempt

　　Category A: Employee with no patient impact

　　This position is responsible for conducting training for clinical and non-clinical end users primarily in the Epic Ambulatory module, under the direction of a Training Director or Team Lead, in the department of Health Informatics Training. Proficiency in Epic’s Ambulatory and Phoenix modules is preferred. Training is conducted in both the classroom setting and virtually, via Zoom. The trainer is assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application.

　　Responsible for the preparation of the training classes they are scheduled to facilitate, including all needed training materials/supplies. Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the module’s Principal Trainer, Team Lead or Director.

　　This position will represent the Health Informatics Training department, as the initial point of contact, for the respective Epic end users. A pro-active stance to bring a favorable impression of Epic and the Health Informatics Training team is a paramount responsibility of this position. Attention to customer service is expected and the ability to explain, especially when decisions are contrary to that of the requester. Development of working relationships with clinic and hospital based partners to improve upon the Epic reputation will be an on-going expectation of this role.

　　Epic Trainers are members of enterprise and/or local system project teams and participate in discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. They will support the ambulatory analyst and Health Informatics teams in technological competency assessments. In addition to training end-users within the clinics, this Epic Trainer will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates.

　　Due to the nature of this job there could be occasions when this role will be expected to work weekends and afterhours, especially during software upgrade roll outs.

　　Epic Trainers ensure alignment of all application training activities with cultural and clinical transformation objectives. They identify and manage resistance to change, as related to their respective application(s) of responsibility.

　　Responsibilities

　　Schedules and provides Epic desktop and mobile apps training for onboarding and current providers and other Epic users

　　Continually assesses educational needs and provides additional training based on rounding and results shared from Epic’s productivity reports.

　　Collaborates with the Health Informatics Training Director, Team Lead and Principal Trainers to conduct Epic’s usage efficiency (Thrive) training

　　Assists Principal Trainers in validating the training environment, developing training curriculum, training videos and testing workflows for various end user roles

　　Responds and troubleshoots end user Epic issues that are reported via electronic systems and software used by the department. Identifies opportunities for process improvement in support of Epic initiative

　　Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff.

　　Meets routinely with site specific leaders to gather feedback and identify training priorities

　　Attends physician and other Epic end user group meetings as scheduled and follows up on issues brought up in those meetings

　　Escalates encountered situations to the responsible area/ supervisor, with detailed and accurate information, thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization

　　Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

　　May be called upon as a resource by other project teams or for providing on-call support, when scheduled during non-business hours.

　　Other duties as assigned

　　Skills and Knowledge

　　Preferred knowledge, experience and skills:

　　Healthcare Operations

　　Epic

　　Zoom (or other conferencing apps)

　　Cherwell (IT ticketing solutions)

　　Clinical Operations

　　Medical Information

　　Must be able to train physicians and other users on Epic Systems applications.

　　Must be able to troubleshoot basic PC issues.

　　Ability to coordinate multiple priorities and issues.

　　Must be able to logically read and comprehend technical and/or functional manuals and instructions.

　　Excellent communication skills

　　Excellent interpersonal and team skills

　　Ability to effectively adapt to changing curriculum

　　Experience

　　Bachelor’s degree in related field preferred.

　　Certification as an Epic Credentialed Trainer is highly preferred.

　　Healthcare experience highly preferred; clinical experience / license desired.

　　Experience facilitating classroom and one-on-one learning in a clinical setting preferred.

　　Strong “people skills” and effective presentation, communication and organization skills required.

　　Previous Informatics experience and experience with training during Epic implementation preferred

　　Proficient in Microsoft software (Outlook, SharePoint, PowerPoint, Word, Excel etc)

　　Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

　　Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers

　　150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023

　　Top 10 Military Friendly® Employer, Gold Designation, 2023

　　Top 10 Military Spouse Friendly® Employer, 2023

　　Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

　　Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers

　　150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023

　　Top 10 Military Friendly® Employer, Gold Designation, 2023

　　Top 10 Military Spouse Friendly® Employer, 2023

　　Equal Opportunity Employer

　　It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.