Requisition: 2024-132962

　　ENTERPRISE TELECOMMUNICATIONS, MANAGER

　　Job LocationsUS-KY-LOUISVILLE

　　Our CompanyBrightSpring Health Services

　　OverviewThe Enterprise Telecommunications team's areas include planning, designing, building, configuring and maintaining telecommunications systems and networks. As the Manager of Enterprise Telecommunications, you will provide proactive leadership to implement and maintain network infrastructure. This includes defining telecommunications requirements as well as prioritizing projects for the team. You will drive initiatives for voice network efficiency to achieve optimal levels of operation and KPI targets. Through collaboration with internal and external stakeholders, you will ensure BrightSpring is fully supported by the appropriate levels of technology services.

　　ResponsibilitiesProvides overall global technical guidance and leadership in projects involving a variety of network and telecommunications technologies (i.e. Cisco, Avaya, RingCentral, etc.)

　　Designs, develops, implements and manages the performance planning, corresponding analysis and major problem resolution of the network and telecommunications infrastructure environments while managing highly technical staff who maintain these network and telecommunications infrastructuresFunctional duties include supporting and managing the enterprise class on-prem and cloud voice infrastructuresDevelops project plans and monitors performance against cost center and project budgetsMaintains network quality standards to achieve optimal levels of operation and KPI targetsDrives initiatives and efficiencies to voice technology for improvement (i.e. enhancements, updates, upgrades and new systems)Establishes tools and procedures to monitor performanceDevelops and establishes departmental standards and proceduresProvides technical consulting to management, members and vendorsProvides day-to-day leadership, project management oversight, and works with team to ensure a high performance, collaborative, customer service-oriented work environment that coincides with BrightSpring's values and service standardsProvides team with performance feedback and development opportunitiesAssists in development, maintenance, and testing of IT disaster recovery plansAssists in development and management the IT BudgetManages and sources professional services and outsourced solutions in support of business and operational objectivesSupervises team members: hire, recruit, train, manage performance, conduct performance evaluations, mentor and coach team members. Monitor team members' work for alignment to corporate policy and procedure, consistency and quality. Assign and delegate work. Schedule work hours for team.Performs other tasks as assigned

　　QualificationsEducation/Learning Experience

　　Required: Bachelor's degree in Computer Science, Information Systems or related field or equivalent work experience Desired: Technical certifications in the field of expertiseWork Experience

　　Required: 5 to 10 years of IT work experienceRequired: 3 to 5 years of management experienceDesired: 5 years of IT work experience including managing teamsLicenses/Certifications

　　Required: Driver's license Behavior Competencies

　　Required: communication, teamwork, customer service, dependability, organization and planningRequired: Problem solving, technological orientationRequired: Service/process with integration focusAbility to travel up to 15%

　　About our Line of BusinessBrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company's pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company's services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visitwww.brightspringhealth.com. Follow us onFacebook,TwitterandLinkedIn.

　　Salary RangeUSD $103,000.00 - $115,000.00 / Year

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　　Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.