Job Description

　　An Employer is looking for a Help Desk Associate in the Seattle, WA area. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. If this sounds like you, please apply online today!

　　Skills and Requirements

　　· Experience in a Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year.

　　 · Experience in problem management and knowledge base tools

　　 · Ability to communicate clearly and concisely, both orally and in writing.

　　 · Ability to handle multiple tasks.

　　 · Ability to work in a fast-paced and changing environment.

　　 · Ability to work as part of a team.

　　 · Ability to deliver customer service to users with various levels of computer knowledge.

　　 · Ability to work with users of various levels of computer knowledge.

　　Strong technical aptitude and troubleshooting skills. Any experience with retail Point of Sale systems and or computing systems is a plus null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].