Job Title: Enrollment SpecialistStatus: Part-timeLocation: Helena, MTSupervisor: Director of ProgramsSupervises: N/AWage: $18.00-$19.00/hourBenefits: SIMPLE IRA with 3% employer match, staff incentive plan, 12 paid holidays, flexible scheduleTo Apply: Please email a cover letter, resume, and references to [email protected] Summary:The Enrollment position engages interested youth, parents/guardians, and volunteers and initiates the enrollment process, while providing a high level of customer service. This position assesses youth and volunteers for eligibility and suitability for the program and places them in an appropriate match.Requirements, Experience, Skills:? Bachelor?s degree preferred from an accredited college or university in education, social work or a related field. Other combinations of education and experience may be considered.? Ability to work courteously, collaboratively, and respectfully with all BBBS stakeholders, including staff, volunteer mentors, children/families served, and agency partners.? Excellent verbal and written communication, planning, and organizational skills.? Willing and able to work irregular hours and have a flexible work schedule.? Knowledge of Microsoft Office applications and the ability to quickly adapt to new applications.? Experience in database use and management including: inputting data, tracking data, navigating databases, and pulling data or reports.? Satisfactory criminal history and driving records.? Must provide own transportation and hold a valid driver?s license and proof of vehicle insurance.Primary Duties and Responsibilities:? Provide volunteer and youth enrollment for the Big Brothers Big Sisters Community and School-Based Mentoring Programs, including but not limited to:o Orientation ? Provide program overview, expectations, and provide answers to questions for those inquiring about the program.o Interviewing ? Interview potential volunteer mentors, youth, and parents/guardians.o Evaluation and Assessment ? Asses the eligibility, suitability, and match-ability of all applicants, including their ability to build and sustain a safe and healthy relationship. Make quality matches that are most likely to result in strong and enduring relationships that are meaningful/impactful to the volunteer, youth, and parent/guardian.o Training ? Assign and track all program required trainings for volunteers, youth, and parents/guardians. Assess individual training needs for relevant training outside of program required trainings.o Surveys ? Conduct required surveys that will gather baseline data for individuals.o Screening ? Complete reference checks, criminal background checks and other screening documents and use all information gathered to make informed decisions regarding appropriateness of volunteer and child candidates.o Ensure accurate documentation is completed in database according to BBBS Standards and Agency policies procedures.o Ensure confidentiality of volunteers, youth, parents/guardians according to BBBS Standards and Agency policies and procedures.o Maintain customer service levels that ensure volunteers, youth, and parents/guardians are regularly supported throughout the enrollment process and ensure they are completing the enrollment process in a timely manner.o Maintain regular contact with waitlist families and volunteers (minimum quarterly contact). Updating and maintaining the volunteer and child waitlists as necessary to assess their continued interest in the program and maintain relevant matching information.o Work with strategically identified external partners (ie. schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.o Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.? Develop and attend match activities as assigned.? Creat newsletters for volunteers, youth, and parents/guardians as assigned.? Attend required meetings and events as scheduled.? Establish and promote positive communication among all team members of BBBS to increase collaboration and reduce inefficiencies.? Other program support duties and responsibilities as assigned.Agency Support? Assist with fundraising/development needs as assigned.? Assist with general administrative duties as needed, such as answering the telephone, making copies, preparing files, etc.? Other agency support duties and responsibilities assigned.