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　　Position Details

　　Position Details

　　Job Title ENROLLMENT ADVISOR

　　Position Number 8101396

　　Job Category University Staff

　　Job Type Full-Time

　　FLSA Status Non-Exempt

　　Campus Chicago-Water Tower Campus

　　Department Name GRAD & PROF ENROLLMENT MGMT

　　Location Code GRAD & PROF ENROLLMENT MGMT (02013A)

　　Is this split and/or fully grant funded? No

　　Duties and Responsibilities

　　Reporting to the Associate Director, Enrollment Outreach Center, the Enrollment Advisor will engage and support prospective graduate and professional students in all phases of the recruitment process to advance the strategic enrollment goals.

　　Reach out to prospective students via phone and take incoming calls from prospective students in a team environment. Expected to complete 60-100 outbound calls per day qualifying students on their educational goals and interests.

　　Complete the certification process and associated on-going training to develop broad University and program knowledge.

　　Screen prospective students to determine their motivation for continuing education; understand their career goals and the obstacles that might prevent them from starting or continuing their education and help them to overcome those obstacles.

　　Use consultative sales skills, develop relationships with prospective students and applicants to recruit the most qualified students for Loyola’s Graduate& Professional programs. Present information about the benefits of education and Loyola University Chicago, tailoring messages to the student’s needs, motivation, and career goas.

　　Conduct telephone interviews to screen initial questions for potential students’ applicants. Act as initial point of contact for inbound prospective students-provide timely information through e-mail, telephone and live chat regarding available programs.

　　Guide students through the admissions process, respond to questions, link them to financial aid and academic advisors, and gather documents necessary for students to apply.

　　Utilize CRM system for proper tracking and accurate reporting of recruitment to allow for lead segmentation and easy follow-up messages.

　　Support GPEM funnel activities making outbound calls to applicants, admits and event registrants as assigned.

　　Help train new team members.

　　Perform other duties and responsibilities as assigned or required.

　　Minimum Education and/or Work Experience

　　Bachelor’s degree and two to three years of related experience. Equivalent combination of experience and education may be considered.

　　Qualifications

　　Minimum Education and/or Work Experience: Bachelor’s degree and three years’ experience in higher education, customer service or sales OR Associates degree with five years of experience in higher education, customer service or sales OR seven years of experience in higher education, customer service or sales.

　　Preferred Qualifications:

　　Excellent communication skills (persuasive and negotiation skills, strong writing, interpersonal and public relations skills) are a must.

　　Proven customer service; skilled at connecting and building rapport with customers from diverse background.

　　Proficiency in essential office technology (Microsoft Outlook, Word, etc.)

　　Ability to work well in a team environment.

　　Certificates/Credentials/Licenses

　　n/a

　　Computer Skills

　　Proficiency in essential office technology (Microsoft Outlook, Word, etc.)

　　Supervisory Responsibilities No

　　Required operation of university owned vehicles No

　　Does this position require direct animal or patient contact? No

　　Physical Demands None

　　Working Conditions None

　　Open Date 01/23/2024

　　Close Date

　　Special Instructions to Applicants

　　Diversity and Inclusion Statement Diversity, Equity, and Inclusion

　　As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion (https://www.luc.edu/diversityandinclusion/) . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits (https://cld.bz/c/sy7N6a?utm_medium=email&utm_source=transactional&utm_campaign=CldBz-Share-Collection) centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

　　Quick Link for Posting https://www.careers.luc.edu/postings/27346