Job Description:

　　The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

　　The Enhanced Schedulers may be located in a central call center and have accountability to coordinate and schedule patients for multiple facilities and departiments and to work closely with multiple locations.

　　Job Essentials

　　Accountable to verify accuracy of EMPI link. Identifies and reports possible Compromised Records or Identity Theft.

　　Interacts with customer to gather and verify needed registration and scheduling information.

　　Accurately inputs patient demographic, insurance, and essential scheduling and admission information into the appropriate database so that billing, reporting, and analysis by facility, corporate, state, and federal agencies can be performed.

　　Comprehends and provides explanation of legal documents in accordance to regulatory requirements.

　　Holds financial discussion with patient or representative which includes insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.

　　Articulates billing process information and maintains the stats determined reasonable for position

　　Interacts between physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.

　　Provides customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.

　　Coordinates appointments for patients between multiple locations in the system.

　　Documents discussions with patients by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.

　　Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.

　　Greets patient/clients in person and on the phone while upholding Intermountin's mission, vision, and values, responding with empathy and positive interpersonal skills.

　　Maintains expected productivity, quality, and department standards.

　　Tactfully handles difficult situations with unhappy customers applying Healing Commitment principles to achieve positive service recovery.

　　May lead, mentor, and/or train new employees.

　　Minimum Qualifications

　　Associate's degree. Education must be obtained through an accredited institution. Degree will be verified. - OR - Two years of medical admitting, billing, collection, scheduling, or insurance experience.

　　Demonstrated excellent communication and interpersonal skills

　　Experience managing multiple tasks or priorities.

　　Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.

　　Demonstrated typing proficiency.

　　Demonstrated ability to work effectively in time sensitive situations.

　　Demonstrated independent and critical decision making skills.

　　Preferred Qualifications

　　Associate's Degree. Degree must be obtained through an accredited institution. Education is verified.

　　Bi-lingual - Spanish speaking

　　Knowledge of medical terminology

　　Versed in CPT/ICD codes

　　Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.

　　Physical Requirements:

　　Interact with others requiring the employee to communicate information.

　　Operate computers and other office equipment requiring the ability to move fingers and hands.

　　See and read computer monitors and documents.

　　Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

　　Anticipated job posting close date:

　　01/31/2024

　　Location:

　　Primary 250 Tower

　　Work City:

　　Salt Lake City

　　Work State:

　　Utah

　　Scheduled Weekly Hours:

　　The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

　　$19.08 - $29.04

　　We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

　　Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

　　Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

　　Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

　　To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

　　Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

　　Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

　　We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

　　Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

　　Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

　　Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

　　The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

　　All positions subject to close without notice.

　　Thanks for your interest in continuing your career with our team!