Job Description

　　As the Manager of the Engineering team for Governance, Risk, and Compliance, you will lead a team of skilled technical professionals in building and owning the platforms that help Nordstrom stay safe, secure, and well managed. You will bring your knowledge and background to provide technical leadership and help foster a culture of operational excellence while collaborating with program managers, engineers, developers, and all levels of leadership to execute on tactical and strategic goals. The team build and supports a diverse set of platforms, combining traditional on-prem solutions and cloud-based models. The ideal candidate will be a self-directed critical thinker, creative problem solver, and committed team player. Candidates will have an innate drive for continuous process improvement, a passion for operations, and be able to effectively partner cross-functionally and solve complex problems.

　　What you’ll be doing

　　Lead the delivery of operations and support services for critical GRC platforms and solutions.

　　Manage daily team operations, team resource planning, roadmap planning, and delivery.

　　Drive maturity of our GRC services through measurement and continuous improvement, including workflow optimization, staff performance, customer experience, cost, and time savings metrics.

　　Serve as technical point of contact, partnering across the organization to provide outstanding customer service, quick issue resolution and timely escalation.

　　Continuously challenge yourself and your team to learn, develop skills, and understand new technologies.

　　Manage customer expectations while establishing and maintaining clear accountabilities

　　Attract, develop, empower, and retain top technical talent.

　　Communicate effectively with business customers, suppliers, and partners.

　　More about you

　　Proven team leader that can effectively delegate and prioritize; you are adept in helping your team get better every day by setting clear expectations, providing motivation, quickly resolving issues, and actively managing performance.

　　Familiarity with agile methodologies and experience working in Scrum and Kanban.

　　Experienced at developing and maintaining effective relationships with customers, stakeholders, and technical leaders.

　　A strategic mindset coupled with high energy and a positive outlook.

　　Independent driver and a resourceful problem solver with a passion for continuous improvement.

　　Experienced at working with security and compliance requirements, standards, and priorities.

　　Qualifications

　　Minimum 5+ years of experience building and/or supporting mission critical services.

　　Minimum of 3+ years of technical supervisory or management experience.

　　BS in Computer Science/ Engineering or equivalent education and experience required.

　　Experience working in a complex and large-scale environment supporting infrastructure and/or security technology.

　　Understanding of Security & Compliance frameworks (PCI DSS, SOC, NIST, CIS) is a plus.

　　Leadership skills including coaching, team building, performance management, issue resolution, negotiation, motivating others, forecasting, and planning.

　　Able to work independently, exercising sound judgment while handling multiple priorities.

　　Effective written and oral communication with all levels of business and technical leadership.

　　Strong positive attitude and general awesomeness are a must!

　　We’ve got you covered…

　　Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

　　Medical/Vision, Dental, Retirement and Paid Time Away

　　Life Insurance and Disability

　　Merchandise Discount and EAP Resources

　　A few more important points...

　　The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

　　Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

　　Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

　　© 2022 Nordstrom, Inc

　　Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

　　Pay Range Details

　　The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

　　CA - $131,000-$236,000 Annually (depending on experience), CO - $131,000 - $201,000 Annually (depending on experience), IL - $131,000 - $203,000 Annually (depending on experience), WA - $131,000-$236,000 Annually (depending on experience)

　　This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

　　About Us

　　We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

　　Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

　　CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

　　OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

　　CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

　　HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

　　WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

　　Come on! Join us!