At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

　　When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

　　Why We Have This Role

　　This role plays a pivotal part in Qualtrics' success by leading the design and delivery of impactful customer experience programs. As a key member of the Customer Experience (CX) services delivery team, this position contributes to the initial onboarding experience, builds lasting client relationships, and shapes the partnership's direction. This role has a profound impact on customer success, operational improvements, and product enhancements, ultimately driving Qualtrics' reputation as a trusted advisor and solution provider.

　　How You'll Find Success

　　Project Leadership: Leading virtual project teams in the successful delivery of complex customer feedback programs.Program Design: Influencing and shaping customer feedback programs, catering to a variety of organizational maturity levels and industry trends.Customer Influence: Building strong relationships with clients, understanding their goals, and acting as a trusted advisor.Strategic Alignment: Ensuring project goals align with both customer and Qualtrics team objectives.Quality Management: Developing and implementing quality management plans for successful technology deployment.Product Enhancement: Advocating for customers by contributing insights to the Qualtrics product team to influence the product roadmap.

　　How You'll Grow

　　Professional Development: Opportunity to refine and expand leadership, consulting, and customer management skills.Industry Insights: Exposure to cutting-edge customer experience trends and their implementation in various industries.Cross-functional Collaboration: Collaborate with internal teams, clients, and stakeholders to deliver exceptional outcomes.

　　Things You'll Do

　　Strategic Project Management: Partner with customers and Qualtrics team members to align project goals and objectives.Solution Advocacy: Communicate how the Qualtrics platform addresses customer challenges and enhances their programs.Customer Relationship: Build and maintain strong relationships with senior customer stakeholders, acting as their advisor.Team Leadership: Lead project teams to deliver on project goals, ensuring timely execution and quality.Risk Management: Plan, monitor, mitigate, and report project risks during delivery.Quality Assurance: Develop quality management plans, ensuring alignment with business requirements.Product Enhancement: Contribute customer insights to shape the Qualtrics product roadmap.Sales Support: Discuss Qualtrics service offerings during sales presentations and contribute to proposals.

　　What We're Looking For On Your CV

　　10+ years experience: Designing and delivering best practice software implementations in complex environments.Consulting Experience: Blend of consulting and internal-customer experience preferred.Strong Program Management: Proven ability to plan and execute projects on time, on budget, with quality.Complex Organization Expertise: Experience working with large and complex organizations, delivering successful outcomes.Customer Engagement: Ability to lead delivery workshops, understanding and meeting customer needs.Willingness to Travel: Able to travel up to 25% to engage with clients and teams.

　　What You Should Know About This Team

　　Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvementCross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.

　　Our Team's Favorite Perks and Benefits

　　Work-life integration: frequent office events, team outings, and happy hours

　　Qualtrics Experience Program: $1,500 for an experience of your choosing (eligible after a year)

　　Creative office design fostering innovation and collaboration

　　30 paid days off: 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)

　　Comprehensive benefits package (medical, dental, vision, life insurance, etc.) and additional perks such as snacks, drinks, and free lunches in the office