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End User Support Projects Lead Part Time
End User Support Projects Lead Part Time-March 2024
Denver
Mar 28, 2026
About End User Support Projects Lead Part Time

  Job Description:

  Onsite Part-Time

  Application System Technical Analyst-Senior is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Senior-level professional experienced in all aspects of healthcare related information systems. Encompasses full knowledge required within the configuration, installation, design, testing, implementation and maintenance of administrative, financial, or clinical information systems. Typically designs and develops approaches that are implemented by others. Is able to function with minimal oversight and direction. Provides technical guidance to peers.

  Works assigned tickets. Responds to customer requests and service tickets within established IT standards. Communicates with other IT staff as necessary to ensure effective resolution, and communicates resolution with customers in a timely fashion.

  Leads in the design, implementation, testing, and documentation of new or existing applications. Creates scope documentation of projects and assists in tracking project completion.

  Analyzes the usability of the system and ensures information is findable. Creates structures to improve the user experience. Tests new developments and performs quality control and bug tracking. Identifies issues and proposes solutions. Documents problem resolution for fellow IT staff.

  Provides training and documentation to end users on internal applications, including Sitecore. Reviews user workloads and suggests ideas for improvement.

  Measures success, use and performance of an application and makes recommendations for improvement.

  Monitors ticket queue and assigned tickets to department associates. Notifies the team when tickets are accumulating beyond acceptable service levels. Mentors team members and maintains a collaborative team environment. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

  Minimum Qualifications

  Required

  High School Diploma or equivalent

  Five (5) years of experience managing digital properties Previous experience creating sites, editing pages, testing customizations, and managing permissions is required

  Preferred

  Bachelor's degree

  Seven (7) years of experience in analyzing and implementing usability, user experience (UX), and information architecture concepts is preferred Previous experience with Sitecore or other WCMS platforms is preferred

  Knowledge, Skills and Abilities:

  HTML is required.

  CSS is preferred.

  Regular attendance to perform work during regularly scheduled business hours or scheduled shifts is required

  Ability to work nights and/or weekends is required for identified positions

  Physical Requirements:

  Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

  Anticipated job posting close date:

  Location:

  Good Samaritan Hospital, Lutheran Medical Center, St Joseph Hospital

  Work City:

  Denver

  Work State:

  Colorado

  Scheduled Weekly Hours:

  25

  The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

  $29.78 - $52.91

  We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

  Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

  Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

  Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

  To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

  Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

  Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

  We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

  Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

  Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

  Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

  The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

  All positions subject to close without notice.

  Thanks for your interest in continuing your career with our team!

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