Position Summary

　　Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced End User Services Senior Technician - Deskside Support you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

　　Work you'll do/Responsibilities

　　Provide Level 1-2 incident response, problem resolution, and fulfillment of service requests.,The Senior Deskside Support Technician will favor complex problems and advanced support scenarios.Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions.Conduct remote troubleshooting sessions with end users. Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users.Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure.Familiarity with network connectivity and basic understanding of IT infrastructure components.Hands-on experience with Windows operating systems. Basic understanding of using active directory, DNS & DHCP.Knowledge of MS Office 365 and outlook troubleshooting of 2019, 2016, 2013 etc. Knowledge of M365 Apps.Create technical documentation and manuals, Document technical issues and solutions in ticket logs.Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

　　The Team

　　Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

　　Our operate services within CTO include:

　　Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancementManaged Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

　　Qualifications

　　Required

　　Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience1 years of work history working in a deskside capacity with daily face-to-face end-user interface.Proficient with Microsoft Office suite.Limited immigration sponsorship may be availableAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

　　Preferred

　　IT certifications (e.g., CompTIA A+, ITIL, Microsoft) or must be able to retain certification once employedAnalytical/ Decision Making ResponsibilitiesAnalytical ability to manage multiple projects and prioritize tasks into manageable work productsCan operate independently or with minimum supervisionExcellent Written and Communication SkillsAbility to deliver technical demonstrations

　　For individuals assigned and/or hired to work in New York, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York, and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $48,000-72,000.

　　Recruiting tips

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　　Benefits

　　At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

　　Our people and culture

　　Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

　　Our purpose

　　Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

　　Professional development

　　From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

　　As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

　　Requisition code: 165573