Company Description

　　Work with Us. Change the World.

　　At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

　　There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

　　We're one global team driven by our common purpose to deliver a better world. Join us.

　　Job Description

　　This role is responsible for providing routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding the HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

　　Perform basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related tickets

　　Process assigned bulk requests.

　　Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.

　　Ensures all BPAA transactions are completed within SLA

　　Provide standard systems guidance and walkthrough to support customers as required

　　Update the contact center ticketing system for assigned transactions.

　　Escalate identified issues and concerns to the Team Lead for timely resolution.

　　Perform multiple routine/ad hoc tasks in compliance with service level agreements, processes, policies, and procedures.

　　Provide input to the completion of incident reports

　　Able to process straightforward Workday transactions in line with the DTPs

　　Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested.

　　Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.

　　Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated

　　Responsible for ensuring the Service Level Agreements are met

　　Qualifications

　　Open for Night Shift schedule to support our Americas Region

　　Open for Hybrid set-up (AECOM'S Freedom to Grow initiative)

　　Preferably Graduate of bachelor’s degree

　　2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry

　　Intermediate proficiency in MS Office tools

　　Basic knowledge and understanding of Human Resources Processes and Operations

　　Experience working with HR Systems preferably in Oracle, Workday.

　　Additional Information

　　Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)

　　Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)

　　Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)

　　Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

　　About AECOM

　　AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

　　Freedom to Grow in a World of Opportunity

　　You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

　　You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

　　AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

　　Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

　　All your information will be kept confidential according to EEO guidelines.

　　ReqID: J10101616

　　Business Line: Geography OH

　　Business Group: DCS

　　Strategic Business Unit: GBS

　　Career Area: Human Resources

　　Work Location Model: Hybrid