Post location: Warsaw, Prosta 36

　　About the Team:

　　HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

　　About the role:

　　This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering. The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.

　　Key Responsibilities

　　Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.

　　Create evidence-based insight to guide technology and process design and re-engineering

　　Identify priorities and opportunities for re-engineering and change.

　　Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.

　　Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience

　　Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.

　　Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.

　　Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.

　　Lead usability testing, user research sessions and other evaluations as necessary to validate designs.

　　Review and present designs and support decisions using an evidence-based approach.

　　Measure, monitor and report impact and progress to senior stakeholders

　　Key Skills and Qualifications

　　10+ years of experience

　　Extensive background in user experience design.

　　A desire to understand human behavior and analyze activity

　　Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)

　　Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.

　　Business line experience desirable with previous accountability for driving client experience initiatives preferred.

　　Fluent English

　　Education:

　　Bachelor’s/University degree, Master’s degree preferredWhat we offer:

　　Professional development in an international role

　　Abundance of internal job opportunities locally and globally

　　A supportive workplace for professionals returning to the office from childcare leave

　　Inclusive and friendly corporate culture where gender diversity and equality is widely recognized;

　　A chance to make a difference with various affinity networks and charity initiatives

　　Competitive compensation package and consideration for a yearly discretionary bonus

　　Attractive social benefits (private medical care, multisport, life insurance, award-winning pension scheme, holiday allowance, award/recognition system; maternity/paternity scheme, hybrid work model, lucrative bonuses within employee referral program, and other)

　　Culturally diverse and dynamic environment with the top quality organizational culture

　　This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

　　#LI-AD1

　　Human Resources

　　Talent, Development, Learning & Diversity

　　Full time

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.