Job Description:The Emergency Communications Specialist is an essentialmember of the Communications Center team, which operates 24 hours a day andseven days a week. The communications center provides a critical service toIntermountain Healthcare facilities through centralized coordination ofcommunications services. As the first point of contact for in-facilityemergencies and the general public seeking information, a successfulcandidate will be able to balance excellent customer service with the abilityto handle emergencies quickly and decisively. Specific responsibilitiesinclude emergency and non-emergency call taking, intrusion and duress alarmmonitoring, and viewing security video footage from multiple locations.

　　Pay Range $17.29 - $21.50Provides a centralized 24-hour warning point service (private 911operator) for covered facilities experiencing medical, facility,security, or weather-related emergency events.Answers, documents, and dispatches all incoming emergency line callsaccording to established protocols.Thoroughly and accurately document all calls. Follows specific procedures forindividual facilities.Initiates notifications via required modalities (Emergency NotificationSystem, overhead paging, etc.) as quickly as possible with a high degreeof accuracy.Maintains a professional demeanor and adheres to established dispatchprotocols.Monitor alarm systems (Fire alarms, infant abduction systems, nurse callsystems, etc.) and respond accordingly per established protocols.Monitor video surveillance systems from multiple facilities. Report anysuspicious activity to security. Assist security in monitoring activeincidentsReport any detected irregularities from monitored systems to the appropriatepersonnel per established protocols.Monitors for and triages reports of potential hazards that may impact facilityoperations and reports to theAdministrator on call (AOC), Hospital Supervisor, or EmergencyManagement Duty Officer(s).Accurately access systems to locate patients, associates, and providers toroute callers or relayed information to the correct destination.Respond to after-hours calls for covered practices and page staff andproviders as needed and per established procedures.Clearly and correctly conduct overhead page announcements per establishedprotocols.Assist with managing on-call schedules and entering call lists intoappropriate systems for covered business units.Perform other call center answering and call routing functions as necessary.Availability for on-call shifts and mandatory overtime as necessary. Must beable to respond to alternative work locations during emergency events tomaintain the continuity of call center operations.

　　EducationRequired:High School Diploma or GED

　　PreferredPrevious emergency call taker trainingPrevious coursework in Medical TerminologyBachelor's degree in a related discipline

　　CertificationRequired:None

　　Registration LicensePreferred: Entry-level healthcare certifications (First Aid, CNA, EMT, etc.)

　　ExperienceRequired:Minimum of two (2) years of experience working as a telephone operator,receptionist, or previous work in a professional business environment

　　PreferredPrevious experience working in a healthcare environment.Previous experience answering emergency calls for assistance.

　　Knowledge and Skills Abilities:Required:Strong technology proficiency, particularly in office & call centersoftware applications (Microsoft Windows, Microsoft Office, Google SuiteApplications, Everbridge Genesys), and computer & phone system hardwareAbility to type a minimum of 35 wpmExcellent English language communication skills (written and verbal)Clear and effective phone skillsAbility to work as part of a teamExcellent customer service aptitudeAbility to multi-task and remain organizedAbility to stay calm under pressureStrong critical thinking skillsAb lity to work shift work (including evenings, weekends and holidays withoccasional mandatory overtime)Recognize and report system problems, errors, or unexpected events in atimely fashion.Recognize the need to escalate calls to supervisors when outside ofestablished protocols.Prepare written reports as needed.Monitor multiple streams of information simultaneously and prioritize responseactions.Provide excellent customer service.Respond to all incoming calls positively and effectively per establishedprotocols

　　Preferred: