Education Technology SpecialistPosition TypeAdmin/ProfessionalFull or Part TimeFull TimePosition Summary InformationSummaryAs a member of Information Technology, the Education Technology Specialist's primary responsibilities are to provide technical expertise to students, faculty, and staff for NEOMED's portfolio of learning technologies including both on premise and cloud-based environments, supporting instruction needs within on-campus and online classrooms, and supporting the development and creation of university audio/video content. This position will be focused on positive, responsive, and customer-service oriented interactions that support NEOMED's collaborative and team-based approach to delivery of services to students, instructors, and staff. Additionally, this position will be responsible for identification, recommending, implementing, and maintaining technology solutions that bolster educational program designs that are focused on learner success while supplementing internal leadership on information security, risk and/or compliance efforts.Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.Pay Grade: 9Starting Salary Range: $52,087 -- $61,637Location: Rootstown, OHBenefits Offerings Include:- Hybrid Workplace (Up to two days remote after 6 months; Policy Number: 3349-7-151) - Training Offerings, including LSS Green & Yellow Belt and other professional development- Competitive Health, Vision, Dental- Flexible Spending Account- State Retirement with 14% matching- Excellent Vacation and Sick Time- 11 Paid Holiday Days- Wellness Offerings- Short and Long Term Disability Coverage- Long Term Care Coverage Offerings- Life InsuranceFor additional details visit: https://www.neomed.edu/hr/benefits/Principal Functional Responsibilities1) TEACHING, LEARNING, AND TECHNOLOGY OPERATIONS -- Support the operations of applications such as third-party hosted educational applications for use by students, faculty, and staff. Support could include troubleshooting, configuration, access provisioning, and reporting. Implement process, procedures, and controls to ensure operability of services and provide a highly available, secure, and robust technology infrastructure that is compliant with all policies, regulatory requirements, and industry best practices including data privacy and other security concerns. Participate in the evaluation, testing, implementation, and procurement of new systems and/or participate in testing and implementation of software releases that impact the Information Technology suite. Regularly communicate with internal leadership and advisory groups to assess efficacy of systems and discuss improvements and new features. Leverage stakeholder and constituency groups to ensure service communications are transparent and timely. Document, coordinate, and analyze interactions with students, faculty, and staff regarding their requests and incidents to make sure resolutions are complete. Uses the information to identify widespread problems and/or areas for process improvement. Develop, maintain, and facilitate access to documentation for academic systems.2) TEACHING, LEARNING, AND TECHNOLOGY SUPPORT - Provides first and second level support for teaching and learning focused technology; Provides support for the technology in lecture halls, multidisciplinary labs, and smart rooms throughout the university campus including videoconferencing applications. Serves in a support role to classrooms on campus following a needs basis and technician availability. Answer questions, solve technical prob