*Ecommerce Sales and Customer Service Representative - Farmington Hills, MI *

　　Weingartz has a 75-year reputation as an industry leader and great place to work.  We provide a family-oriented environment to build a career and are honored to have many employees that have been with us for 20-plus years.  We are still growing quickly and have stable leadership, top brands, on-the-job training, and an exceptional team.  We are looking to invest in expanding our employment base to continue our growth.  We are an equal-opportunity employer.  Find more information about our company and history at www.weingartz.com. 

　　Summary:

　　The Ecommerce Sales and Customer Service Representative will assist customers to make decisions about new equipment, parts, and services by communicating online, phone, marketplaces, email, text, and chat.

　　Why You'll Love Working Here:

　　Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow. Excellent pay and world-class benefits. Regular performance reviews and feedback with leadership that wants to help you progress in your career. Work in a friendly and relaxed environment that promotes continuous learning and development. 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution. Tuition Reimbursement Program, Employee Referral Program, Employee Discounts, Employee Assistance Programs.Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.Competitive paid time off package offered, in addition to 6 annual paid holidays.Essential Duties and Responsibilities:

　　Respond to all requests. Engaging with customer, providing product knowledge, quotes, closing the sale, scheduling service, delivery and/or pickup.Following up on quotes and past sales to maximize sales opportunities. Prospecting new customers through online and social channels.Engage with customers that have large order volume or commercial customers and seek additional business.Develop product content & videos to include product reviews, how to operate new equipment, unboxing videos, etc.Share content and expert advice on social channels and actively engage with followers.Travel to all stores taking pictures, video, and gathering attributes of used equipment for selling on social channels and website.Answer inbound calls, emails, text messages for company website.Provide customers with order status, request documentation from customers to avoid fraudulent orders.Develop relationships and communicate with store locations and drivers to smoothly transition the customer for in-store or delivery needs.Update master pricing spreadsheets and showroom floor tags.Review and modify xls of google keyword searches based on master pricing spreadsheets.Work in conjunction with the marketing department in developing content and strategies.Participate in company Marketing events.Non-Essential Duties and Responsibilities:

　　This job description is not intended to be an all-inclusive or comprehensive list of duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without no