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EAP Counselor
EAP Counselor-December 2024
Buffalo
Dec 27, 2025
About EAP Counselor

  Description

  Part-time or full-time position available

  Major Responsibilities/Activities:

  Requires advanced knowledge in the areas of organizational systems intervention and individual intervention.

  Provide confidential short-term solution-focused assessment, counseling and community referral services to eligible EAP clients.

  Conduct telephone intake assessments for purpose of risk assessment and scheduling appointments for clients.

  Provide crisis counseling and assessment, in-person or via telephone, for clients requesting or assessed to be in need of these services.

  Document all individual and organization client related information in a timely manner and maintains confidential client records according to agency policy and procedures, within the clinical services data into CRM (Customer Relationship Management) database (currently EAP Expert).

  Deliver onsite crisis/critical incident services as needed.

  Provide EAP telephone coverage and back-up support as needed.

  Rotating on‑call responsibility in accordance with program's on‑call schedule.

  Other Responsibilities:

  Provide consultation services for organization representatives (supervisors, union representatives, company nurses, and HR personnel) regarding intervention strategies for impaired employees.

  Promote the EAP program with existing client companies through employee orientations, supervisory trainings, relevant workplace wellness seminars and participations at benefit fairs.

  Be willing and able to grow professionally, including the willingness to participate fully in clinical supervision and receive feedback from supervisors and colleagues.

  Participate in weekly clinical and/or administrative supervision.

  Work in concert with other clinical and administrative staff on ways to improve efficiency and delivery of services.

  Requires Consistent use of independent discretion and judgment.

  Utilize Agency phone and email systems following standards of ethical conduct and customer services protocol independently, which includes returning phone and email requests promptly.

  Maintain positive working relationships with program staff and others within the agency to foster collaboration.

  Demonstrate strong interpersonal skills during interactions with internal and external customers.

  Provide other duties as required.

  Minimum Qualifications:

  Licensed Master of Social Worker or Licensed Mental Health Counselor

  Competence with Mental Health diagnostic criteria.

  Training and experience providing short-term individual, couples, family, and drug and alcohol assessment and counseling.

  Training and experience with crisis intervention.

  Possess a working knowledge of Microsoft Office Suite..

  Models and practices sensitivity, fair treatment and acceptance of diversity, equity, and inclusion in all interpersonal interactions.

  Desired Qualifications:

  Licensed Clinical Social Worker or Licensed Mental Health Counselor with three years of post-masters clinical experience

  Counseling experience in EAP environment

  Training and experience in Solution Focused assessment and treatment

  Experience working with organizational system and development

  Experience developing and presenting seminars related to workplace wellness topics

  Knowledge of and connection to community resources to address suicide, stress management, aging, mental, emotional health, etc.

  Hours: 1-2 evenings a week for client sessions. Hours are subject to change based on programmatic need and applicant availability.

  Competitive Pay Rate of $32-$34 per hour for Part time and $58,500-$62,000 for Full-time.

  C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment

  Paid Time Off (PTO), paid holidays and bereavement time

  Employer Paid Life Insurance

  Medical insurance options

  Dental insurance options

  Vision insurance options

  Wellness Program and Incentives

  Health Savings Account (HSA)

  Healthcare Flexible Spending Account (FSA)

  Dependent Care FSA Retirement

  Employee Referral Bonus

  Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)

  403(b) Right Away and Employer-Contributions

  Diversity Statement:

  Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

  Child & Family Services is an Equal Opportunity Employer:

  Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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