THE POSITION

　　Are you enthusiastic about providing excellent customer service? Are you looking for an opportunity to start your career on a positive note? The Department of Transportation is currently looking for a committed and driven individual who can provide outstanding customer service and assist the public with driver licensing services. Apply today for this rewarding career opportunity!

　　DESCRIPTION OF WORK

　　In this position, you will work in direct contact with customers to verify applicant identification, completion of application forms, and enter information into online driver license application software. You will also administer standardized knowledge tests to evaluate the applicant's understanding of the Vehicle Code, driving laws, and associated traffic control devices. A vision screening for visual acuity is given to all applicants using a tele-binocular instrument. This position will require you to data enter applicants test results and customer applications for driver license services into online software systems using a PC terminal. You will be required to strictly adhere to all aspects of Driver and Vehicle Services' Customer Service Policy. In addition, you will also be responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction and comply with all aspects of the Fee Waiver Guidelines. 

　　Interested in learning more? Additional details regarding this position can be found in the position description.

　　*Work Schedule and Additional Information: *

　　Full-time employment, 40-hour work week. Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.Overtime and travel are required.*Salary: *In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONS*Minimum Experience and Training Requirements:*

　　One year of experience obtaining, evaluating, and providing information to the public.*Other Requirements:*

　　You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.*Legal Requirements: *

　　This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.*How to Apply:*

　　Resumes, cover letters, and similar documents will *not* be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).```{=html}

　　```- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.- Your application must be submitted by the posting closing date. *Late applications and other required materials will not be accepted- Failure to comply with the above application requirements may eliminate you from consideration for this position. *

　　*Veterans:* 

　　Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Pr ference tab or contact us at [email protected].*Telecommunications Relay Service (TRS):* 

　　711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.    

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test* once *for this posting.Your results will be provided via email.