Job Description

　　Insight Global is seeking a Domain Lead/Project Management resource to support a large healthcare client of ours. This resource will be leading IFP OE open enrollment domain lead. This position is a member of the broader NextGen Production Support Team, focusing on IFP Open Enrollment activities. This individual will partner with Train 3 and business teams to gain knowledge of the IFP OE domains and partner with these teams to build and execute runbooks that can be leveraged year over year. They must have the ability to work across teams and applications to lead these critical Open Enrollment activities.

　　In this role, responsibilities include, but not limited to:

　　Collaborate with multiple teams to build a repeatable runbook for several IFP Open Enrollment domains, as well as maintain documentation over time

　　Lead teams in the execution of the runbook activities, to include scheduling and leading meetings with all involved individuals

　　Track key milestones as most of those would be time sensitive and related to compliance

　　Coordinating issue resolution to ensure problems are worked and tracked timely

　　Risk identification, management, mitigation, and reporting

　　Track lessons learned, improve the runbook and process periodically

　　Monitor systems, applications, processes to meet the availability goals and to ensure highest levels of customer satisfaction.

　　Required to be on call support 24x7 as needed on a rotation basis.

　　Participate in infrastructure maintenance and application releases.

　　Maintain system support documentation.

　　Responsible for various aspects of event, incident, problem and change management.

　　Maintain and monitor daily / weekly processes and programs in production environment.

　　Adhere to all established methodologies, standards, and guidelines.

　　Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners.

　　Organizational skills, to work in a fast-paced environment, on multiple projects and tasks concurrently

　　Competent, self-starter with ability to identify and bring forward ideas to improve the overall support of Medicare platform

　　Skills and Requirements

　　* 4+ years professional experience as a Project Manager/Domain Lead

　　* Experience working in an Agile environment.

　　* Experience owning processes, working with upper-level management, high level communication,& driving processes.

　　* Experience managing production processes and issues.

　　* Need to be able to individual will interact with business partners, delivery, infrastructure, and software vendor partners to maintain concierge level support.

　　o Must have the ability to work across teams and applications to lead efforts to monitor/manage processes, as well as troubleshoot and resolve production issues.

　　* Must be a quick learner who is not afraid to ask questions. * Bach Degree a plus

　　* Medicare/IFP/health insurance a plus null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].