Job Description:Resolve customer service issues and skillfully manage complex customer service problems.Identifies system and workflow improvements to enhance efficiency.Review and Process confidential time-sensitive documents ensuring quality work through effective execution of established procedures; by identifying and entering objective data ("key what you see") at a high level of productivity reviewing work product for quality, and accuracyPerform data entry task from a paper and/or document imageReceiving and processing incoming documents,Organizing documents according to classification categories.Filing hardcopy documents and electronic file formats.Copying, scanning, Indexing, and emailing documents.Storing documents and distributing documented materials to intended recipients.Securely discarding duplicate and obsolete documents.Archiving, retrieving, and distributing filed documents on request.Ordering and replenishing office supplies.Managing the maintenance and repair of office equipment.Performing other administrative duties, when required.Utilize system functions to perform data look-up and validationMaintain high degree of quality control and validation of the completed workIdentify, classify, and sort documents electronicallyCreate excel spreadsheets, mail merge projects and word documentsUpdate computer records on multiple local databasesCreate excel spreadsheets, mail merge projects and word documentsAbility to multi-task and manage multiple priorities and deadlines is criticalAssist with general facility computer task and supportProcess system access requests for clientShowcase good leadership skills to carry team members alongExcellent skills for communicating and relating with both staff members and customersGood interpersonal skills to create a cordial relationship with team membersStrong professional communications skills, both written and verbal in EnglishA team player with a positive attitude, strong interpersonal skills, and multi-tasking abilityDemonstrated ability to manage communications and projects across multiple customers simultaneouslyAbility to multi-task and perform effectively under pressure

　　Your experience:A least 3 years of customer service experience, diagnosing and solving customer concerns, preferably with large enterprise accounts.Demonstrated strong skills in MS Office applications (Outlook and Excel primarily)Experience with Document Processing (Scanning, Indexing and Data Capture)Demonstrated experience partnering with senior level customersComfortable interacting with all levels of customer managementManage multiple production-oriented tasks and responsibilitiesEnsures acceptable service levels, metrics and/or performance guarantees are achieved.Position Requirements:High school diploma or equivalent (GED)Strong organizational and administrative skills preferredProficient with PC and WindowsAbility to communicate both verbally and written with customers and company personnel required* Flexibility to adhere to overtime requirements*

　　We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.