We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

　　Purpose:

　　The Document Management Specialist for Print will provide timely, courteous, and accurate customer service related to production printing. This position is also responsible for performing maintenance on production printers and assisting with additional functions such as inserting, shipping, and ad-hoc print requests.

　　Accountabilities:

　　Act as Document Management subject matter expert in projects, process improvement initiatives, and triages.

　　Serve as a liaison between the processing team and Sr. Specialists/Team Lead.

　　Answer technical questions from Imaging/Outbound team and others within the organization.

　　Assist with User Acceptance Testing for a wide variety of system enhancements or changes.

　　Use software for production and print operations; learn new software as needed.

　　Follow job schedule to ensure print jobs are running within standard service levels.

　　Troubleshooting of production equipment and ensuring timely maintenance is performed.

　　Conducts preventative maintenance and cleaning on production printers.

　　Performs bindery services, cutting, packaging print output.

　　Assist in guiding others in the department through change.

　　Qualifications and Experience:

　　1+ years of related work experience required.

　　Intermediate to advanced knowledge of Microsoft Office.

　　Ability to utilize advanced verbal and written communication skills, while explaining complex concepts and processes to a diverse audience.

　　Experience in evaluating complex situations and using technical expertise to make recommendations or develop solutions for implementation.

　　Must be able to work independently with minimal direction, while demonstrating the ability to prioritize multiple responsibilities and work in a time-sensitive environment and at multiple levels across the organization.

　　Demonstrate ability to build collaborative work relationships across the organization to deliver solutions to internal and external customers.

　　Must be able to remain in a standing position for long periods during shifts.

　　Must be able to move equipment/boxes weighing up to 50 pounds.

　　Must be able to position self to install or perform maintenance on equipment

　　(4- or 5-day work week available / Early shift 2am – 12:30pm or 2am – 10:30am)

　　Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene (https://www.athene.com/about/usa-careers) .

　　Athene is a Military Friendly Employer! Learn more about how we support our Veterans (https://www.athene.com/our-veterans) .

　　Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

　　We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.