DMV District Manager

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　　DMV District Manager

　　Salary

　　$49,158.00 - $86,026.00 Annually

　　Location

　　Mecklenburg County, NC

　　Job Type

　　Permanent Full-Time

　　Job Number

　　24-00584

　　Department

　　Dept of Transportation

　　Division

　　Division of Motor Vehicles

　　Opening Date

　　01/23/2024

　　Closing Date

　　1/29/2024 11:59 PM Eastern

　　Job Class Title

　　DMV District Manager

　　Position Number

　　60030182

　　Section

　　Driver Services/District 6

　　Work Location

　　Mecklenburg

　　Salary Grade

　　NC 14

　　Description

　　Benefits

　　Questions

　　Description of Work

　　This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitivesalaries and many career development opportunities.

　　Salary Grade: GN14 Salary Range: $$49,158 – $86,026

　　INTERNAL POSTING -Only temporary or permanent NCDOT Employees or layoff candidates with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by GS 126 may apply."

　　This position is located at the Huntersville License Office*

　　Work in this class involves the administrative oversight and oversee the daily operations of driver license field offices throughout the state. In this role, the employee plans, sets priorities, goals, and strategizes in with the Regional Chief to administer the driver license examining program. This is to ensure the credentialing process performed by the examiners is in accordance with state and federal laws, accurate and delivered in a timely manner. Working with the Regional Chief and Assistant Director, this position also develops and implements policies, procedures, and legislative mandates. In this role, the employee must be proactive, identify issues and determine solutions for issues. Work with driver license supervisors to manage field resources to appropriately staff the field offices ensuring offices are staffed at no less than 50% at any given time. Consults with driver license supervisors to provide training, staff development and ensure field staff are mentored and coached to achieve goals and expectations set for them. Work is performed under the administrative oversight of the Regional Chief Examiner of Driver Services with review of work through conference calls, meetings, daily reports, Q-flow, appointment calendars, dashboards, and coaching sessions.

　　This position must provide leadership, develop, and set goals for the field staff. Working with the Regional Chief, this role is also responsible for planning and creating viable solutions to problems to ensure timely and accurate services provided by field staff to the citizens of North Carolina and goals are aligned with the Section, Division and the Department. The individual in this role is required to interpret and apply federal and state laws, Division policies and procedures, regulations, and guidelines. Plan and consult with their colleagues, Supervisors, and other section leaders. This position is often assigned projects by Assistant Director and Regional Chief. Traveling to the areas assigned to consult with supervisors is required daily to ensure daily operations of the offices and staff are aligned with federal and state laws, Division policies, procedures and guidelines.

　　This position is required to review, conduct research of current laws or admin rules to determine ensure the services provided in the field are in accordance with state and federal laws, Division policies, procedures and administrative code. The individual in this role may be asked to attend meetings on behalf of the Division or sections to provide insight regarding new initiatives and strategies as it relates the Driver License program.

　　Knowledge, Skills and Abilities / Competencies

　　Applicants must submit an application that clearly reflects work experience that demonstrates the following:

　　Experience with monitoring/assessing the performance of individuals to identify what is needed for improvement and administering coaching, mentoring, counseling, corrective action, training, as necessary to ensure expectations are met.

　　Experience in interpreting and explaining NC DMV laws (Chapter 20), policy, procedures, rules, regulations to a diverse clientele.

　　Experience with establishing goals and objectives that support the organization’s strategic plan.

　　Knowledge and experience with customer service principles and practices, including customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction and resolving customer issues.

　　Minimum Education and Experience Requirements

　　Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

　　Associates degree in Business Administration or related field and four years of facility/program management experience within a regulatory or law enforcement environment including at least three years in a supervisory capacity; or graduation from high school and six years facility/program management experience within a regulatory or law enforcement environment including at least three years in a supervisory capacity; or an equivalent combination of education and experience.

　　*License or Certification Required by Statute or Regulation

　　Must have a valid North Carolina Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 3 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

　　Supplemental and Contact Information

　　Supplemental Contact Information: Sharon Ashe 919 615 7231

　　Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

　　NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

　　NOTE: For temporary, contract or other supplemental staffing appointments:

　　There are no paid leave, retirement or other benefits associated with these appointment types.

　　For permanent and time-limited appointments:

　　Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

　　01

　　I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

　　Yes

　　No

　　02

　　Do you currently work for the North Carolina Department of Transportation (NCDOT) in a temporary, permanent full-time, permanent part-time, probationary, trainee, or time-limited position or are you a layoff candidate with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by General Statute (GS) 126 (State Personnel Act)?

　　Yes

　　No

　　03

　　Which of the following best describes your level of experience with monitoring/assessing the performance of individuals to identify what is needed for improvement and administering coaching, mentoring, counseling, corrective action, training, as necessary to ensure expectations are met?

　　None

　　Less than 1 Year

　　1-2 Years

　　2-3 Years

　　3 or More Years

　　04

　　Which of the following best describes your level of experience in interpreting and explaining NC DMV laws (Chapter 20), policy, procedures, rules, regulations to a diverse clientele?

　　None

　　Less than 1 Year

　　1-2 Years

　　2-3 Years

　　3 or More Years

　　05

　　Which of the following best describes your level of experience with establishing goals and objectives that support the organization's strategic plan?

　　None

　　Less than 1 Year

　　1-2 Years

　　2-3 Years

　　3 or More Years

　　06

　　Which of the following best describes your level of experience with knowledge and experience with customer service principles and practices, including customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction and resolving customer issues.

　　None

　　Less than 1 Year

　　1-2 Years

　　2-3 Years

　　3 or more Years

　　Required Question

　　Agency

　　State of North Carolina

　　Address

　　NOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State Government

　　Website

　　http://www.oshr.nc.gov/jobs/index.html

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