Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　The Division Vice President is a dynamic and inspirational leader who plays a critical role in creating a culture of customer care and business excellence across their market. With business oversight of up to 1400 retail locations, both front store and pharmacy business, and an average span of control of on average 7 Region Director direct reports and over 14,000 colleagues, their proven track record of achieving extraordinary results in a complex environment will be key. The Division Vice President has ultimate accountability for customer satisfaction and business success in their market. An inspiring coach and leader of people, the Division Vice President is focused on building and developing a team of Region Directors who grow the business in their markets through their consistent delivery of our Purpose by leading with heart. Specifically, the Division Vice President brings deep, firsthand knowledge of retail pharmacy operations to help their teams grow the business through top-line sales and expanded services, identify and address performance opportunities, and abide by all legal and regulatory guidelines to keep our colleagues, patients and business safe. Additionally, the Division Vice President partners with and coaches their Region Directors to innovate and inspire their teams to deliver on the front store business with excellence, embrace change in an evolving omnichannel ecosystem, and launch new products, health and wellness programs, and services to keep our communities healthy and engaged with our brand. A model for all CVS store colleagues, the Division Vice President lives our Heart at Work behaviors, and sets the bar in their market through their consistent demonstration of ethical, servant leadership.

　　You will make an impact by:

　　Develop and deliver HR Capital Strategy in concert with Human Resource Director partner

　　Cultivate the Division talent pipeline, including oversight and development of Region Directors

　　Establish and enable impactful succession planning routines that promote Division, Region, and District-level staffing components to meet overall colleague and business needs

　　Champion Region Director strategic planning and leadership routines that position District Leaders to ensure appropriate staffing and scheduling of colleagues in their respective markets

　　Create and maintain a culture of recognition, empowerment, development, and inclusion that attracts and retains talent at all levels and models our Heart at Work behaviors; with Region Directors, prioritize on-campus visits at local pharmacy schools to build our employer brand and strengthen our store talent pipeline

　　Identify, mentor, and develop future Division and Region Leadership talent

　　Deliver targeted and purposeful coaching and counseling for individual Region Directors as needed

　　Operate with strong business acumen and have accountability for the overall P&L

　　Proactively review business reports to derive insights about Division, Region and District performance, utilizing metrics as a tool to diagnose root cause and inform the creation of both short and long-term strategies to improve performance in a way that aligns with our Heart at Work behaviors

　　Develop and execute high-level business plans and strategies in accordance to Company goals to deliver on all business performance measures, e.g., P&L, sales-to-budget, scripts-to-budget, immunizations, inventory management, payroll management, asset protection accountabilities, etc.

　　Develop a deep understanding of the competitive landscape and healthcare business trends, using this information to proactively plan for risk and capitalize on opportunities

　　Lead teams to drive value for the brand through consistent execution of programs that build our brand (service, loyalty, etc.); champion differentiated customer service at all levels, modeling behaviors that exhibit our Helping With Heart actions

　　Provide market-specific insight to augment our omnichannel strategy; oversee strategic implementation of omnichannel programs (Rx Delivery, Ship From Store, etc.) effectively to drive customer engagement and loyalty

　　Prepare Region Directors to deliver on the launch of new store formats with excellence to build and evolve the brand

　　Inform and activate strategies to grow the base business (e.g. acquisitions, etc.), partnering with corporate stakeholders (real estate, operations, etc.) to maintain a strong colleague and customer experience throughout periods of transition and growth

　　Requirements include:

　　8+ years of experience leading others in a highly competitive retail multi-unit setting

　　Consistent record of building inclusive, successful teams who model Heart at Work behaviors and developing key talent

　　Demonstrated ability to lead a large organization and manage multi-million-dollar business unit to achieve business results

　　Demonstrated ability to understand and break down highly complex situations to deliver impactful solutions in real time. Track record of actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors. Ability to think about the impact of decisions on the broader enterprise.

　　Demonstrated abilities to lead under pressure, adapt to changing dynamics, and find solutions that satisfy multiple ‘customers’ of the business.

　　Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

　　Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters

　　Strong communication skills in both formal and informal writing and speech

　　Demonstrated growth mindset and willingness to learn and accept feedback

　　Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

　　Ability to travel regularly, up to 75%

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.