This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/6303846

　　Job Information

　　As a District Parts and Service Specialist, you will support multipleDistrict Parts and Service Managers (DPSMs) across different districtsin the United States and Canada. You will also collaborate with ProductService Managers, Aftermarket Parts, and District Managers. You willassist DPSMs and dealers in their efforts to provide top quality partsand service levels. You will work closely with the DPSM to develop andsupport local dealers. In addition, you will provide customer service toresolve customer issues, provide technical support, and feedback.

　　This position will be based out of your home office and require 50-75%travel to various locations, primarily in the West & Southwest region ofthe United States. To best serve the assigned territory, candidatesshould currently reside in Phoenix, AZ; Salt Lake City, UT; Dallas, TX;or Denver, CO.

　　Role & Responsibility

　　Dealer Management Support

　　Assist District Parts and Service Managers during performanceevaluations and take part in discussions to improve and maintaindealer levels of parts and service scorecardAdvise dealer sales staff in proper service and maintenance of allcompany productsSupport the DPSM with active promotion of parts and service programsat the dealershipsReport problems and solutions to Product Service Manager for theproduct and/or case through the Call Trac system on behalf of theDPSMSupport the initial set up of new dealers\' parts and servicedepartmentsUnderstand Company Policies and Procedures in order to communicateand ensure dealers also have a clear understandingParticipate in and support dealer open housesCustomer Service

　　Communicate with dissatisfied customers to resolve issues on behalfof the DPSMProvide survey follow-up following resolution of customer complaintsBe available to assist in situations requiring technical support orfeedback in multiple districtsJob Requirement

　　Education: Bachelor\'s Degree in Business, Management and/orengineering preferred; Technical or associate degree and/orextensive related experience requiredExperience: 2+ years of experience in the product support field or2+ years of construction or agricultural equipment dealershipexperience preferredTravel: 50% - 75%Mechanical skills and equipment troubleshooting experience preferredExcellent interpersonal, communication (written and verbal) andlistening skillsBusiness and financial acumen, and analytical skills are beneficialAbility to make sound, timely decisionsSelf-motivated with strong time management skills and priorityfocus, due to home-based office environment and extensive travelMS Office Suite proficiencyValid driver\'s license with clean Department of Motor Vehicle (DMV)driving recordWilling to relocate to support a district in the United States#GDAs a part of the Doosan Group, which employs more than 43,000 people in38 countries worldwide, the company offers its customers products andsolutions to help build stronger businesses and communities. Based inSeoul, South Korea, with its North America headquarters in West Fargo,North Dakota, Doosan Bobcat is a leading global manufacturer ofconstruction, agriculture, landscaping and grounds maintenanceequipment, attachments and services. The company is committed toempowering people to accomplish more.

　　Doosan Bobcat North America is home to world-renowned brands, includingBobcat compact equipment, Doosan portable power products, Ryan andSteiner grounds maintenance equipment and Geith attachments. DoosanBobcat North America is a tradename of Clark Equipme t Company.

　　Doosan is committed to a diverse workforce and is an Equal OpportunityEmployer. All qualified applicants will receive consideration foremployment without regard to sex, age, race, color, religion, creed,citizenship status, national origin, disability, marital status, sexualorientation, gender identity, protected veteran status, or any otherstatus or characteristic protected by law. Individuals with disabilitieswho require a reasonable accommodation in the application process or whoneed assistance accessing the information on this website should call701-241-8700. Doosan is a VEVRAA federal contractor and seeks priorityreferrals of protected veterans.

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