Company Description

　　#BeLimitless 

　　We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

　　By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

　　Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

　　Job Description

　　Responsibilities:

　　Reporting to the Chief Concierge, responsibilities and essential job functions include but are not limited to the following:

　　Assist the Chief Concierge in all aspects of the department and ensure service standards are followed

　　Provides managerial support for concierge desk, in the daily operational duties for these areas

　　Consistently offer professional, friendly and engaging service

　　Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

　　Train team members and fulfill training role.

　　Manage any emergencies on the concierge desk and take necessary actions

　　Follow up all audit points with regards to LQA, JD Powers, etc..

　　Assist guests regarding hotel facilities in an informative and helpful way

　　Follow department policies, procedures and service standards

　　Follow all safety policies 

　　Other duties as assigned

　　Qualifications

　　Qualifications:

　　Passion for guest service

　　Excellent written and verbal communication, interpersonal and leadership skills

　　Degree or Diploma in Hospitality Management is an asset

　　Fluency in English

　　Minimum of 1 year previous proven supervisory experience

　　Must have the ability to handle a multitude of tasks and Guest requests

　　Knowledge of Opera Property Management System an asset

　　Should possess or seek certification in basic first aid

　　Strong guest service orientation and training skills background required

　　Computer proficiency in a Windows environment (Word, Excel, PowerPoint)