Job Information

　　The District Parts & Service Manager (DPSM) represents Bobcat Company atthe dealership/customer level. They are responsible for maintaining goodrelations between Bobcat Company, our independent Dealer Channel and the endusers of our products. DPSM's assist our dealers in their efforts to providetop quality parts and service levels and are responsible for developing theirdealer product support capabilities, efficiencies and profitability. Much ofwhat the DPSM does is focused on customer retention, which translates toreoccurring business. The DPSM will work from home and travel extensively todealerships throughout assigned territory. Candidates should currently residenear Denver, CO, Salt Lake City, UT or Kansas City, MO to best servethe assign

　　Role & Responsibility

　　District Management

　　Develop a relationship with the Dealer organization. Manage day-to-dayinterest, plans and goals of the Company.Protect and manage the financial resources of the Company and our Dealers.Communicate the needs of the customers and dealers to the appropriatedepartment within the Company.Develop annual district strategy and individual Dealer strategy.Drive district parts sales and stocking behavior to meet Annual Operating Plan(AOP) targets.Support all parts and service programs through active promotion at theDealerships.Ensure Dealers have a clear understanding of the Company policies andprocedures.Advise Dealer staff in proper service and maintenance of all Company products.Assist in initial capability evaluation of potential new dealerships.Assist new Dealers in setting up their parts/service departments.Assist in Dealer termination.

　　Dealer Communication and Accountability

　　Drive Dealer performance by holding quarterly Parts/Service performancereviews/Action Plan meetings.Form action plans and influence buy-in of Dealer Principals, Parts Managersand Service Managers.Display assertive implementation of Action Plan items.

　　Customer Service

　　Responsible for direct communications with dissatisfied customers to resolvecomplaints.Timely and appropriate responses to customer complaints including resolutionand survey follow-up.Be available to assist in situations requiring technical support or feedback.Improve customer retention through effective prescriptions and management ofgoodwill support.

　　Job Requirement

　　Associate's Degree in technical or related field. Extensive relatedexperience in lieu of degree will be considered. Bachelor's Degree ispreferred2-5 years of experience in the product support field, preferably withconstruction equipment or agricultural equipment.Technically astute, product knowledge preferred.Strong mechanical skills and equipment troubleshooting experience.Excellent interpersonal, communication (written and verbal) andlistening skills.Effective negotiation skills.Strong business and financial acumen.Ability to make sound, timely decisions.Self-motivated with strong time management skills and priority focus, due tohome-based office environment.MS Office Suite proficiency.Valid driver's license with clean Department of Motor Vehicle (DMV)driving record.Travel Required: 50 - 75%.

　　#GD

　　For Colorado* Residents:

　　This salary range for this position is $75,300 - 112,975, depending onexperience and other factors.

　　We are Doosan Bobcat. At Doosan Bobcat, you are part of the team thatempowers people to accomplish more. We offer a total rewards package that willoffer you salary plus potential of annual bonus based on your performance.Benefits include medical, dental, vision, prescription,401(k)match, short & long term disability, health & flexible spendingaccounts, employee assistance program, life & AD&D insurance,military and jury duty differential pay, tuition reimbursement program,work flex policy, equipment rental program, paid volunteeropportunities, community non-pr fit donation match, along with paidvacation, holiday, sick, bereavement and parental leave.

　　*Disclosure as required by C.R.S. Section 8-5-101 et seq.

　　As a part of the Doosan Group, which employs more than 43,000 people in 38countries worldwide, the company offers its customers products and solutionsto help build stronger businesses and communities. Based in Seoul, SouthKorea, with its North America headquarters in West Fargo, North Dakota,Doosan Bobcat is a leading global manufacturer of construction,agriculture, landscaping and grounds maintenance equipment, attachments