Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states.As a District Manager, you will be responsible for managing the total service delivery for 20 – 30+ apartment communities and providing direction and oversight for 15-30+ associates (Service Valets) within an assigned district. In this role, you will report to the Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.

　　Salary range: $52,000-$55,000Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)Company vehicle provided

　　The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

　　Schedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs. You will work from both a home office and in-field (community properties), as necessary.Essential job duties include:Daily Operations:

　　Provide on-call support to associates (Service Valets) and communities

　　Responsible for recruiting, hiring, onboarding, and training part-time associates (Service Valets)

　　Responsible for ensuring daily and nightly completion of resident doorstep trash/recycle pick-up for assigned properties

　　Inspect properties regularly for resident and Service Valet compliance

　　Responsible for creating and managing schedules for part-time workforce and reviewing/approving timecards

　　Manage a labor budget of up to $150k depending on number of assigned properties

　　Performs other duties as assigned

　　Customer Retention:

　　Make informed decisions with consideration of customer/associate impact, ensuring maximum quality of service

　　Responsible for addressing clients and resident concerns and/or complaints with effective, lasting solutions

　　Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns

　　Promote and educate property staff on new service offerings from Valet Living

　　Organizational Activities:

　　Comply with, promote, and train associates on all safety policies and procedures. Report all safety incidents in a thorough and timely manner

　　Attend team meetings virtually, in person, or off-site when needed

　　Act in accordance with organizational and quality standards

　　Discuss associate’s development needs and subsequently facilitate appropriate support, coaching and/or training opportunities

　　Assist with property launches (container distribution)

　　Qualifications:

　　High school diploma or GED equivalent

　　Multi-location management experience of dispersed workforce

　　Customer service and prior people management experience (preferred in a part-time workforce)

　　Proficiency in MS Word, Outlook, Excel & Power Point

　　Knowledge of basic employment law, customer service fundamentals, and leadership/management principles

　　Unwavering work ethic, integrity, and sense of accountability

　　Ability to manage stress and adapt to changing environment, comfortable with complexity

　　Ability to perform effectively in environments with frequent workload changes and competing demands

　　Effectively communicate with others both verbally and written

　　Build effective teams, hold self/others accountable

　　Able to work with cross-functional teams within the organization

　　Ability to prioritize tasks based on clients’ needs (immediate response to client concerns)

　　Physical Requirements and Special Conditions of Employment:

　　This position requires that you can lift and/or carry up to of 50lbs, walk distances of the property including up/down stairs, bend at waist and/or knees and lift arms at/over shoulder

　　Valid driver’s license and ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policy

　　Ability to work outdoors and be exposed to hot and cold temperatures

　　Flexibility to work variable schedule and/or be on call during irregular hours depending on business needs

　　Our full-time associates are provided with the following comprehensive, flexible benefits:

　　Health coverage for you and your family through medical, dental, vision plans

　　Pet insurance plan options

　　Tax advantages through healthcare savings and flexible spending accounts

　　Financial protection through disability, life, accidental death & dismemberment, and business travel insurance

　　401k plan with company matching contribution

　　Paid time off program

　　Support for continued education through tuition reimbursement

　　Referral bonus program

　　Associate and family assistance program

　　Associate discount program

　　Rewards and recognition program

　　Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.

　　Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

　　Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email [email protected]

　　Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.

　　As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.

　　Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.

　　http://valetliving.com

　　Valet Living Associates: Privacy Notice,

　　Effective Date: January 1, 2020

　　https://www.valetliving.com/applicant-privacy-notice/