Reference #: DISTR005722Description

　　Purpose of the position:Use proprietary software systems to accurately maintain data and determine forecasted customer demand. Schedule customer deliveries to avoid service interruptions at the lowest cost with the greatest utilization of assets and payloads. Identify and resolve customer and location issues. Provide world-class customer service via phone and email. Monitor alerts for changes in demand and adjusts the delivery plan as needed to ensure continuous supply to customers. Identify and escalate potential supply issues to the management team. Collaborate with Transport, Distribution, Sales, Operations, and Supply Chain teams to regularly evaluate the most efficient methods to manage customer demand and location resources. Maintain and communicate customer and operation notes for the night team.Why Messer?Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.The true strength of Messer is our people-at every level and in every role.Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.Messer stands apart because we put what matters first, and you matter.

　　Principal Responsibilities:Use proprietary software systems to accurately maintain data and determine forecasted customer demandSchedule customer deliveries to avoid service interruptions at the lowest cost with the greatest utilization of assets and payloadsIdentify and resolve customer and location issuesProvide world-class customer service via phone and emailMonitor alerts for changes in demand and adjust the delivery plan as needed to ensure continuous supply to customersIdentify and escalate potential supply issues to the management teamCollaborate with Transport, Distribution, Sales, Operations, and Supply Chain teams to regularly evaluate the most efficient methods to manage customer demand and location resourcesMaintain and communicate customer and operation notes for the night teamAdditional AccountabilitiesPromote Messer's safety goalsFoster a positive team environmentManage multiple tasks and adapt to changing prioritiesEnsure compliance with standard procedures for self and peersReview and analyze internal and external levels of service and key performance indicators (KPIs)Identify and execute opportunities to improve best practice initiativesAssist in meeting regional sales and profit goals through the delivery of customer service and cost targetsDemonstrated capability to handle a complex and broad workload (union locations, specialty customers, plant outages, etc.)Provide peer assistance when issues arise in the regionWillingness to develop and growMay receive phone calls from the overnight coverage team for business support/troubleshootingPerform other duties as assigned

　　Qualifications:A Bachelor's Degree preferably in business, logistics or supply chain management OR 3+ years of transportation dispatch, scheduling/planning experience acceptable in lieu of Bachelor's DegreePrior transportation experience preferredEffective written and oral communication skillsGood Analytical SkillsGood Math SkillsStrong Customer Service SkillsCapable of working efficiently with automated systemsAbout Messer:

　　Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one an ther.We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.If you need assistance with the application or would like to request accommodation, call (877) 243-1030.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Messer North America is an Equal Opportunity Employer (EOE). Company provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status or any legally recognized status entitled to protection under applicable federal, state, or local laws.