Dispatcher

　　Date: Feb 8, 2024

　　Location:

　　Kansas City, MO, US, 64120

　　Company: WillScot | Mobile Mini

　　Req ID: 50876

　　At WillScot Mobile Mini (NASDAQ WSC (https://www.nasdaq.com/market-activity/stocks/wsc) ), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

　　Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are,click here (https://careers.willscot-mobilemini.com/content/Stronger-Together/?locale=en_US) . Build your future with us!

　　ABOUT THE JOB:

　　​The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WSMM safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WSMM Core Values of Collaboration, Empowerment, Excellence, and Innovation.

　　WHAT YOU'LL BE DOING:

　　Environment, Health & Safety

　　Conducts business in compliance with all Environmental Health & Safety Policies.

　　Conducts periodic safety meetings as well as updating safety documents and logs.

　　Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.

　　Ensures operating standards are conducted; supported by robust training and communication actions

　　Supervisory Responsibilities

　　Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:

　　Drivers

　　Field Service Techs

　　Set Up Crews

　　Transportation Coordinators

　　Branch Coordinator

　　This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.

　　This role owns DOT compliance within an assigned territory

　　Fleet & Efficient Use of Resources

　　Sets daily/weekly/monthly priorities for the team

　　Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin

　　Schedules and assigns services and maintenance calls supporting customers on rent

　　Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan

　　Load level volume with end to end customer communication

　　Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit

　　Coordinate employees, or vendors and contractors for timely completion of complex installation and removal

　　Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors

　　Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units

　　Ensure drivers document damages at retrieval and return

　　Monitors and documents DVIR and preventative maintenance files

　　Ensures all daily/weekly/monthly paperwork is completed, recorded and filed

　　The ability to tracks drivers / venders through digital applications for on time excellence

　　Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate

　　Assists Drivers in change of schedule or route issues, when necessary

　　Communicates with customers to assist in scheduling daily/weekly/month activities

　　Confirm site readiness, delivery access and permitting

　　Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties

　　May manage one or more Branch Administrative employees

　　Review Drivecam coaching opportunities and take action as necessary

　　Conducts performance discussions and training

　　Other duties as assigned

　　EDUCATION AND QUALIFICATIONS:

　　High school diploma, GED, or 3 years of applicable experience

　　2 years’ work experience

　　2 years’ experience managing one or more employees

　　OR 1 year of experience with WillScot Mobile Mini

　　MS Office/Excel/Word/Outlook experience

　　Experience working directly with customers by phone and email

　　Strong customer service orientation, active listening, excellent oral/written communication

　　Ability follow direction and meet deadlines in a fast-paced environment

　　Experience applying creativity to problem-solving

　　Build sustainable relationships and trust with vendors through open, proactive communication

　　Ability to effectively manage multiple, changing priorities in a fast-paced environment

　　Preferred Requirements:

　　3 years logistic experience

　　Scheduling, route planning and optimization

　　Familiarity with CRM system or other contact management platform

　　Salesforce experience

　　Familiarity with DOT compliance and vehicle telematics

　　Hours of Service regulations, Electronic Logging Devices, permitting, etc.

　　Experience working with outside vendors, including pricing and schedule negotiations

　　Personal Characteristics

　　Lead by example through living our values:

　　Dedicated to Health & Safety

　　Committed to Inclusion & Diversity

　　Driven to Excellence

　　Trustworthy & Reliable

　　Devoted to Our Customers

　　Community Focused

　　Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

　　WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

　　Nearest Major Market: Kansas City

　　Job Segment: Accounts Payable, Accounts Receivable, Payroll, CRM, Office Manager, Finance, Technology, Administrative