Creating Peace of Mind by Pioneering Safety and Security

　　At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

　　DISPATCHER – Middletown, Connecticut

　　On-Site

　　Dispatcher

　　The Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations

　　What You Will Do

　　Receive incoming telephone calls. Assess and dispatch service calls

　　Provide feedback to the call center for call loading improvements and customer concerns

　　Provide field team with parts support to help minimize return trips

　　Assist the field team with call overloads and direction

　　Prioritize and determine best available technician to complete job

　　Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems

　　Ensure proper communication with customer to gather all pertinent information for service call

　　Consistently follow-up with customer to ensure completion and satisfaction

　　Track all service calls and provide service call reporting and metrics to management

　　Maintain service call logs and service manuals

　　Perform monthly technician’s rides to better understand team support requirements and business needs

　　Promote the sale and implementation of service agreements to customers

　　Coordinate with National Accounts service dispatch

　　Provide administrative/back-up assistance to Service Supervisor

　　Performs duties and responsibilities as described in the quality system

　　Perform work according to the Field Operations Policy and Procedures Manual

　　Perform other assignments as directed by manager in support of service operations

　　Work with Installation coordinator on manpower sharing opportunities to increase productivity

　　What You Need to Succeed

　　A valid state driver’s license, without restrictions

　　1+ year of customer service or dispatching experience

　　High School Diploma or GED

　　In Addition, You Ideally Bring to The Table

　　Associate Degree

　　2+ years of service management/call center/field service experience

　　Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)

　　Excellent written and verbal communication skills

　　Self-motivated, requires minimal supervision.

　　Knowledge of security hardware industry

　　Time management and organizational skills

　　Customer service orientated

　　Ability to handle multiple priorities & work in a deadline driven environment

　　Allegion is a Great Place to Grow your Career if:

　　You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

　　You value personal well-being and balance because we do too!

　　You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

　　You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

　　What You’ll Get from Us

　　Health, dental and vision insurance coverage, helping you “be safe, be healthy” (https://www.allegion.com/corp/en/careers/culture.html#serve)

　　A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

　　Tuition Reimbursement

　　Employee Discounts through Perks at Work

　　Community involvement and opportunities to give back so you can “serve others, not yourself” (https://www.allegion.com/corp/en/careers/culture.html#serve)

　　Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

　　Apply Today!

　　Join our team of experts today and help us make tomorrow’s world a safer place!

　　#ALLEGION

　　We Celebrate Who We Are!

　　Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

　　We Celebrate Who We Are!

　　Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

　　© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

　　REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

　　Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

　　Privacy Policy

　　We are Allegion.

　　A team of experts.

　　United under a common desire;

　　Protect today innovate for tomorrow.

　　And never settle for the status quo.

　　We believe in anticipating opportunities

　　by sharpening our skills

　　and finding new answers

　　through collaboration.

　　We believe in a safer, more secure world.

　　We believe in providing peace of mind.

　　We believe in being true to ourselves and to those

　　who trust-in our protection.

　　We are many. We are one.

　　We are Allegion.