Peak 1 Express: DispatcherLocation: Denver, Avon or BreckenridgeStarting Pay: $16-$19/hr. DOE + CommissionSchedule: Seasonal Full-Time

　　Job Overview: As a Dispatcher, you will be responsible for ensuring thesmooth and efficient dispatching of vehicles, guests and guest servicedrivers to and from their destination.

　　At Peak 1 Express, we place the highest emphasis on providing our teammembers with the perks and benefits that truly matter. We strive for you toenjoy a comfortable work-life balance where you can make the most of your daysoff. That is why we value the benefits that promote the health, happinessand livelihood of all of our team members.

　　Why work for Peak 1 Express?

　　HEALTH- Health Insurance*- Free Ski Pass or Rec Center Pass*- Accrued Sick TimeHAPPINESS- Flexible Schedules with 3-Day Weekends- Discounted Adventure Trips with Peak 1 Express' sister company, AVARafting & Zipline- Free Ski, Snowboard and Bike Rentals with Peak 1 Express' sistercompany, Breckenridge Ski & Sport- Dog-friendly OfficeLIVELIHOOD- Competitive Pay- Entry Level Position with Training- Affordable Employee Housing (Fairplay, CO)- Van Life/Parking Lot (Avon, CO)- 401(k)*- Complimentary Peak 1 Express Shared Shuttle Service- Peak 1 Express Discounts for Family and Friends- *These benefits are only available to full-time dispatchers

　　About the Dispatcher Position

　　JOB DUTIESGuest service- Provide exceptional guest service- Answer guest calls and create, update, or cancel their reservations asneeded- Proactively communicate with guests using text, email, and phone- Address guest service issues or potential guest service issues wherepossible by coordinating with other dispatchers, drivers, and managers- Escalate upset guests to management and/ or the sales team to ensureeffective and timely resolutionDispatch admin- Monitor dispatch inbox - review blasts, new reservations, and emails,reply as needed- Maintain records as directed by the operations management team, includingthe dispatch record and daily blasts- Update Slack with real-time operations information and guest service issues- Audit drivers speeds and escalate to ops managers as needed- Audit driver routes and flag any deviation to ops managers- Set up driver equipment for the following day, ensuring phones and wifipucks are charged and all other equipment prepped for the start of their shiftDispatch- Handle same-day guest additions including updating routes- Monitor drivers on the road and progress on pickups and dropoffs; cleardrivers to the airport or mountains when they have all guests boarded- Maintain contact with guests when drivers are delayed- Update drivers as needed on current road conditions including recommendingalternate routes- Assist with driver questions, needs, and issues both in person and viaphone or radio - ensure drivers have the resources they need to successfullycomplete their trips- Assist Tier 2 dispatchers with daily logistics, planning, andtroubleshooting- Inspect vehicles pre- and post-trip - ensure drivers are held accountableto the condition of their vehicle- Assist with auditing routing, vehicle assignments and transfers asdirected by Tier 2 dispatch and managementTechnology- Learn and update all systems as directed by ops management- Maintain knowledge of all relevant tech platforms and how to best use themto serve the dispatch team, drivers, and our guests- Ensure Hudson is updated in real time to reflect operations- Ensure Samsara accurately reflects the correct driver with completed DVIRs- Ensure vehicles are accurately displayed as in-service/ OOS across systems- Use Slack, MS 365, blasts, phones, radios, Podium, Hudson andany other communications tools as directed by ops management- Assist drivers with their tech as needed, including but not limited to:Google Maps, Zello, vMDT, Samsara, and wifi ucksOther- Follow all Peak 1 Express policies and procedures- Maintain a clean workspace and contribute to the cleanliness and comfort ofthe office (open/ close the office as needed, make coffee, put away dishes)- Other tasks as directed

　　REQUIREMENTS- Have exceptional time management skills- Comfortable working with various forms of technology (phone, tablet,GPS, etc.)- Exceptional guest service and customer relation skills- Pass criminal background check- Maintain a clean-cut professional appearance