Dispatcher

　　Miller’s Services is seeking an energetic and team oriented individual with dispatch experience. The ideal candidate will be computer savvy, a quick learner, and the ability to deal with multiple activities at the same time. Responsibilities include dispatching of Technician's residential call-to-call, tracking each calls progress, coordinating appointments with customers via phone, email, & text, and aligning technician expertise and travel patterns to achieve optimal routing. Candidate should have flexible scheduling availability including weekends and high-demand time. Daily activities will involve working collaboratively with Service Managers, Install Team, Logistics Manager, and Customer Service Representatives, in a team atmosphere to provide WOW Customer Service and assist in increasing technician productivity.

　　Responsibilities

　　Coordinating and ensuring the timely and accurate dispatch of technicians to customers

　　Communicating with customers to confirm and/or schedule appointments, arrivals etc.

　　Coordinate technicians call-to-call schedules and track via GPS tracking for accurate arrival times

　　Providing above-expectations customer service at all times.

　　Handling all cancelations, reschedules, and inbound calls as necessary

　　Job Requirements

　　Previous dispatch experience

　　Service and/or similar industry experience preferred

　　Availability to work day, evening, night, weekend and /or holiday shifts as work demand necessitate

　　Good computer skills with familiarity with Microsoft Office desired

　　Excellent communication skills

　　Organizational and decision-making/problem-solving skills

　　Team-orientation with strong interpersonal skills

　　Ability to demonstrates initiative and accountability

　　Why Join Our Team?

　　Many advancement opportunities

　　Highly competitive compensation and benefits package

　　Retirement Plan with a company match

　　Paid time off and paid birthdays!

　　Holiday Pay

　　Formal Apprenticeship program