Position Title: Bilingual Dispatch/Customer Service

　　Schedule: Monday – Friday 8am-5pm (some flexibility)

　　Location: NE Portland, OR (Onsite)

　　Pay Rate: $20-$25/hr

　　Job Description:

　　Respond to all installer phone calls and assist in solving all issues in the field

　　Gain and communicate customer approvals for extra work, labor, materials as needed

　　Communicate with Operations and Sales department on issues affecting customer and delivery

　　Update all orders, add notes, and confirm that all changes are communicated

　　Maintain daily installer call log

　　Create and log all complaints and compliments

　　Back up customer service in converting orders from quotes to sales orders

　　Create installer warranty orders and send complaints to management

　　Schedule inspections as needed

　　Accurately place orders

　　Ensure customers are kept updated until successful completion of install

　　Deliver outstanding service to our customers

　　Various duties and/or projects requested by management

　　Qualifications:

　　High School Diploma or Equivalent

　　Must be Bilingual English/Spanish

　　Ability to prioritize tasks

　　Basic Computer Skills

　　Ability to handle high volume calls

　　Attention to Detail

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Get a complete career fit with Kelly ® .

　　You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.