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　　Working Arrangement

　　Hybrid

　　Job Description

　　The Director, US Reinsurance Operations is accountable for the management service of Reinsurance Operations strategy, development and execution of plan to meet the business needs for the increasing growth of reinsurance arrangements. These strategies will enhance process engineering and operational efficiency in order to reduce unit costs, manage risk and increase the organization’s effectiveness and ensure consistent high quality service delivery, while also delivering increased insight into all aspects of our reinsurance portfolio.

　　Key Responsibilities:

　　Strategic Thinking : Participate as part of the Group Reinsurance Management Team responsible for strategic planning and leadership; identify opportunities for the business to further its goals. Contribute to the strategic operational direction for the business, especially as it relates to Operations. Participate in key decisions on major projects and initiatives with business unit wide impact.

　　People Leadership: Effectively use strong communication skills to translate Segment business strategy into workable plans/projects for Reinsurance Operations. Lead, motivate and develop teams within Reinsurance Operations. Set clear objectives for direct reports to attain business goals. Play influential role in leading an operational team in growth and in driving change, while working in a complex and changing environment. Lead and develop a customer centric culture by attracting and developing high performance employees and providing career growth opportunities in the area. Assumes role of expert, advisor, teacher and mentor to direct reports and to the more junior members of the organization, in a variety of business situations. Liaise with other Senior Management in John Hancock to align goals with business strategy.

　　Business Acumen: Proactively establishes and implements quality and productivity initiatives for continuous improvement. Delivers and executes large-scale projects which will transform business processing and Reinsurance Operations within Group Finance and Actuarial. Provide business direction and planning to prioritize the development and maintenance of administration systems and other support technologies. Develop and implement programs and benchmarks to measure quality and productivity within Reinsurance Operation’s processes.

　　Personal Effectiveness : Demonstrates strong achievement orientation and looks for continuous ways to improve, continually pushing for results, looking for new ways to increase operational effectiveness, value-added insights and motivate surrounding teams. Ability to lead in ambiguous high-pressured environments, providing guidance and showing resilience in the rapid pace of change. Strong and practical risk taker focused on continuous self –development.

　　What we are looking for:

　　Strategic orientation

　　Ability to interact with numerous other areas and Senior Management on key business issues as well as demonstrate strong management skills in the areas of leadership, staff development, team building and organizational management

　　Strong presentation facilitation, communication skill

　　Excellent understanding of the life insurance and reinsurance with the ability to translate external issues and trends to internal business strategy

　　Operationally focused and results-oriented

　　Strong change management and communication skills

　　Strong analytical and problem solving capability

　　Superior influencing and negotiation skills

　　Strategic focus – ability to link specific operation activities to the short and long term goals of the Business Unit

　　Ability to adhere to high ethical standards while maintaining/promoting a positive work environment

　　Strong process and productivity orientation

　　Challenges:

　　Represent and advocate for Reinsurance Operations on direct insurance initiatives that will impact service delivery and resourcing

　　Ensuring resolution of issues, some with high visibility and financial impact, while working informally with many other areas

　　Business transformation and change management

　　Manage expenses while expanding services in an area of increasing size and complexity

　　Position Dimensions (Organizational Impact):

　　Staff #’s 5-10#LI-Hybrid

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

　　Salary & Benefits

　　The annual base salary for this role is listed below.

　　Primary Location

　　Toronto, Ontario

　　Salary range is expected to be between

　　$103,050.00 CAD - $185,490.00 CAD

　　If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

　　Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.