At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　We are looking for a Director, Strategic Operations, who can be a trusted advisor to the Employee Workflows business unit leadership and a respected partner to cross-functional peers. This role will support both strategic and operational aspects of the business. You will work on solving complex business problems by undertaking research and data collection, designing and executing analyses, and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business objectives.

　　ServiceNow is making the world of work, work better for people. We think deeply about the activities that make up the day-to-day of the employee, and help the modern enterprise become digital, as well as operate better and faster.  

　　ServiceNow’s Employee Experience product line helps our customers:

　　Boost employee engagement and productivity: Provide a unified experience across IT, HR, Facilities, Legal, and more.  Make it easy for employees to navigate complex processes and get the information they need in their preferred channels.

　　Manage a safe, efficient workplace: Establish trust with employees through proactive communication and provide self-service reservations using floorplans.

　　Increase operational efficiencies: Inspire teams to overdeliver with agile, consistent services. 

　　This role will provide a vast spectrum of experiences. You will have the opportunity to directly work with the leaders of the business and will also be supported by a team of smart and driven individuals who love to work hard and have fun. 

　　What you get to do in this role:

　　Oversee and execute the end-to-end process to structure complex problems, develop clear hypotheses, conduct analyses and provide recommendations through a data-driven approach

　　Participate in strategic planning for the workflow, which entails modeling out revenue, costs, investments, industry trends, and roadmap permutations

　　Monitor and analyze the operating cadence of the business as required in coordination with the Strat Ops workflow leader

　　Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions, ensuring quality output

　　Represent the workflow in cross-functional initiatives and programs

　　Thought partner with the product leadership team on a variety of efforts.

　　Own relationships with internal cross-functional leaders to coordinate business activities and proactively distill and communicate relevant information to leadership 

　　Drive communications within the team, including people and talent initiatives

　　To be successful in this role you have:

　　8+ years relevant work experience in technology industry or equivalent; experience in the enterprise software/ SaaS industry a plus

　　MBA, equivalent degree, or equivalent experience 

　　Excellent collaboration skills and are a team player with experience building trusted relationships, including with executive audiences

　　A strong analytical background and creative problem-solving skills with an ability to synthesize

　　Deep experience building business cases and analyzing financial metrics in the technology industry 

　　Demonstrated ability to drive multiple projects simultaneously 

　　Effective communications skills, both verbally and in writing; experience and comfort with business and technical discussions 

　　FD21

　　For positions in the Bay Area, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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