Director, Service Cloud Applications

　　Date: Feb 2, 2024

　　Location:

　　Phoenix, AZ, US, 85008

　　Company: WillScot | Mobile Mini

　　Req ID: 50899

　　At WillScot Mobile Mini (NASDAQ WSC (https://www.nasdaq.com/market-activity/stocks/wsc) ), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

　　Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are,click here (https://careers.willscot-mobilemini.com/content/Stronger-Together/?locale=en_US) . Build your future with us!

　　ABOUT THE JOB:

　　The Salesforce Service Cloud Director is responsible for overseeing the strategic implementation and optimization of Salesforce Service Cloud within the organization. This role involves managing a team, collaborating with various departments, and ensuring the successful utilization of Service Cloud to enhance customer service and support operations.

　　WHAT YOU'LL BE DOING:

　　Strategy and Planning:

　　Develop and execute a comprehensive Salesforce Service Cloud strategy aligned with organizational goals.

　　Collaborate with senior leadership to understand business requirements and translate them into effective Service Cloud solutions.

　　Team Leadership:

　　Lead and mentor a team of Salesforce administrators, developers, and analysts.

　　Provide guidance on best practices, technical expertise, and professional development.

　　Implementation and Customization:

　　Oversee the design, configuration, and implementation of Service Cloud features and functionalities.

　　Customize Salesforce Service Cloud to meet specific business processes and requirements.

　　Integration and Collaboration:

　　Collaborate with other departments, such as Operations, Logistics, Customer Service and IT to ensure seamless integration with other Salesforce clouds and external systems.

　　Work closely with cross-functional teams to drive collaboration and integration initiatives.

　　User Training and Adoption:

　　Develop and implement training programs for end-users to maximize the adoption of Salesforce Service Cloud.

　　Provide ongoing support to ensure users are proficient in utilizing the platform.

　　Performance Monitoring and Optimization:

　　Monitor and analyze the performance of Service Cloud and make recommendations for optimizations.

　　Stay informed about Salesforce updates and best practices to continuously enhance the platform.

　　Reporting and Analytics:

　　Implement and maintain robust reporting and analytics capabilities within Service Cloud.

　　Utilize data to identify trends, measure performance, and make data-driven decisions.

　　EDUCATION AND QUALIFICATIONS:

　　Bachelor's degree in a relevant field (Business or IT).

　　Five (5)+ years of experience in Salesforce administration and development.

　　Minimum of three (3) years’ experience in a leadership role overseeing Salesforce Service Cloud implementations, with a proven track record of progressively increasing management roles.

　　Strong project management skills and the ability to manage multiple initiatives simultaneously.

　　Excellent communication and interpersonal skills.

　　Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

　　WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

　　Nearest Major Market: Phoenix

　　Job Segment: Cloud, Developer, Project Manager, Manager, Technology, Management