Job Number 24012424

　　Job Category Rooms & Guest Services Operations

　　Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　The Director, Property Management Systems & Business Process (Accounting + Payment Operations), is a member of the Global Property Management Systems (GPMS) team and will support the implementation of Property Management System (PMS) solutions and strategies. This position is part of the Global Operations (GO) department, which is responsible for taking ideas into implementation across all brands, disciplines, and continents and will report to the Senior Director, Global Property Management Systems.

　　The Director will design, develop, and support the PMS strategy for accounting and payment operations, including cashiering and night audit. This position will coordinate, plan, and implement all requirements to achieve integration and business results focused on the future PMS strategy. This position will provide subject matter expertise for PMS functionality focused on financial management, including system and operational subject matter expertise relating to business processes, user experience, interfacing enterprise systems, with a focus on financial interfaces. This resource will develop and document business processes, operational procedures, policies, and best practices for PMS and participate in requirements, design, testing, and deployment of the future PMS strategy.

　　The core focus areas for this role are:

　　• Design, develop, and support PMS strategy

　　• PMS Subject Matter Expertise

　　CANDIDATE PROFILE

　　Education and Experience

　　Required:

　　• 4-year Bachelor’s degree from an accredited university in a related field appropriate to work of the position; OR related work experience;

　　• 8+ years of hotel accounting or audit experience or other relevant experiences using property management systems

　　• Experience with technology initiatives and processes needed to support delivery and ongoing support

　　• Strong project management skills

　　• Solid ability to manage multiple stakeholders

　　• Strong oral and written communication skills; excellent interpersonal and leadership skills; able to collaborate effectively with others in a cross-functional team

　　• Previous leadership experience and managing a team of associates

　　Preferred :

　　• Experience with LightSpeed, Opera, FSPMS, FOSSE

　　• Experience with the day-to-day financial operations in a hospitality environment

　　• On-Property hotel experience

　　• Experience working with external finance/accounting service providers

　　• Strong analytical skills to ground decision making and problem solving

　　• Confident ability to present to large and executive level audiences

　　• Strong technology aptitude

　　• Experience working with international teams and supporting global systems and operational processes

　　• Strong process management, negotiating, influencing, and problem resolution skills

　　• Ability to problem-solve and leverage resources to optimize department capabilities

　　CORE WORK ACTIVITIES

　　Leads design + development of the future PMS Strategy

　　• Provides system and operational subject matter expertise in the future PMS strategy relating to business processes, operational processes, interfacing enterprise systems, new property openings, conversions, and future acquisitions.

　　• Participates in assessment of PMS impacts related to new initiatives, enhancement to PMS, or integration with related enterprise programs

　　• Provides operational input into future system enhancements and integration designs to ensure operational requirements are met

　　• Develops and documents business processes, operational procedures, policies, and best practices for PMS

　　• Represents the PMS team with Continent IT, Continent Lodging Services (CLS) and Opening + Transitions Teams

　　• Participates in requirements, design approvals, UAT, Beta, Pilots, and supporting the deployment of the future PMS strategy

　　• Partners with stakeholders of other disciplines to identify operational needs, review and prioritize enhancements and integrations, and ensure that specifications are met

　　PMS and Operations Business Process Subject Matter Expertise

　　• Participates in managing ad providing subject matter expertise for new initiatives with future PMS system impacts and/or dependencies

　　• Provides PMS subject matter expertise and support to new brand acquisitions

　　• Partners with Marriott’s Finance, Accounting, and Payment business partners and stakeholders to provide expertise and ensure alignment to the PMS strategy

　　• Partners with Marriott’s service providers

　　• Analyzes operational impacts of new initiatives or enhancements and works with business partners to determine action plans to ensure future PMS strategy success

　　• Provides operational input and review for financial, accounting, and payment operations PMS communications related to business processes and system configuration.

　　LEADERSHIP COMPETENCIES

　　Create Belonging-Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

　　• Models and empowers others to monitor partner/customer feedback, satisfaction, and relevant metrics to deliver enhanced services.

　　• Applies existing data and resources to create innovative service strategies.

　　• Seeks out, builds, and maintains diverse partnerships/relationships across the company and industry.

　　• Models and coaches team on building and maintaining diverse partnerships & relationships.

　　Develop Others-Develop diverse, inclusive, and high-performing talent and teams.

　　• Fosters and environment that supports feedback and ongoing development by putting systems and processes into place to manage program performance and associate development.

　　• Participates in talent reviews and succession planning discussions, as needed for select direct reports, while providing relevant data (i.e., Talent Ratings, key strengths and opportunity areas, potential successors, etc.).

　　• Champions the attraction, development, and retention of a diverse workforce to drive innovation and engagement.

　　• Develops others by identifying needs, providing resources, ongoing feedback, and customized coaching, and setting appropriate shared department, team, and individual goals.

　　Lead Change-Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

　　• Engages in effective change management processes such as presenting the need for change in a way that encourages commitment and action, developing strategies and providing resources to implement desired changes, while managing stakeholders’ expectations.

　　• Keeps leaders informed about key issues, communicates effectively, and courageously influencing others to support a point-of-view, gain alignment, or take action.

　　• Models, coaches, and holds others accountable for displaying a leadership style that conveys confidence, optimism, gains respect from others, and is dedicated to leading ethically and with a high degree of integrity.

　　• Uses data to evaluate opportunities and adapt global strategies, where needed (e.g., brand, team, programs, etc.), into actionable plans to maximize external partner/customer commitment, satisfaction, and profitability.

　　Learn & Excel-Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

　　• Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.

　　• Creates an environment where continuous learning is valued and encouraged and holds others accountable for maintaining and sharing current knowledge on industry and discipline trends, competitors, and advanced technical knowledge in area of expertise.

　　• Models and coaches others on making sound business decisions by monitoring industry trends, market dynamics, and business environment to identify opportunities for improvement and adjusts priorities as needed.

　　• Builds partnerships across diverse teams to solve complex issues and improve performance.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.