Job Number 24000685

　　Job Category Information Technology

　　Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　The Director, Product Management, Hotel Websites will help to further define Marriott’s hotel shopping experience while driving the strategy, implementation, and performance for Marriott’s Hotel Website (HWS) products. The HWS product powers digital experiences on Marriott.com and its global sites for 8000+ hotels and 30 brands in the Marriott International portfolio. Additionally, this role will champion the HWS product vision, roadmap and PI planning, lead agile implementation, manage cross functional teams, and partner with key stakeholders (e.g. Brand, Marketing, Digital Operations, CX Research & Analytics, SEO, Globalization, Continent Teams) to deliver scalable industry leading experiences that balance customer needs and stakeholder’s goals while improving key performance indicators.

　　You will demonstrate management skills and leadership through hard lines and dotted lines and foster a team spirit and a highly collaborative environment. You must enable the cross-functional team to work efficiently to quickly prototype and seek customer feedback to validate ideas. You must thrive in the creative process and be deeply analytical, and moderately technical, to make difficult decisions based on data.

　　You will work with senior business stakeholders to understand the business goals. You will ensure that the HWS roadmap aligns with the overall Digital Strategy and contributes to the overall business outcomes while improving the customer experience.

　　This role reports to the Sr. Director, Product Management, Hotel Websites.

　　EDUCATION AND EXPERIENCE

　　8+ years experience in product management, strategy, or related function

　　4-year degree in Marketing, eCommerce, related field, or equivalent experience.

　　Proficient with web/app/api technologies and user interface design

　　Demonstrated success managing large-scale transactional digital products required.

　　Four or more years experience leading direct reports and cross functional teams with budget responsibility

　　Experience with Agile development methodologies

　　Experience with SEO optimization

　　Preferred

　　Experience with Adobe product set, with a focus on Adobe Experience Manager, Adobe Analytics, and Adobe Target preferred.

　　Experience building digital products in the Travel/Hospitality industry highly desired.

　　MBA or advanced degree in Digital Product management desirable

　　Experience with A/B and MVT research methodologies

　　Demonstrated experience and comfort with digital measurement, tracking methods, and analysis.

　　Proven ability to lead and work with cross-functional teams in support of specific business priorities.

　　Effective written and oral communication skills, with sensitivity to global communication needs

　　Ability to solve problems quickly, think creatively and satisfy Internet speed-to-market requirements.

　　Ability to execute budget-sensitive product and product marketing plans with tight timelines.

　　Demonstrates self-confidence, energy, and enthusiasm.

　　Demonstrated strong presentation, negotiation, and persuasion skills.

　　Adaptable and energized by change; willingness to test new approaches and drive change.

　　Thrives in a fast-paced, entrepreneurial environment.

　　Demonstrated knowledge of merchandising best practices and retail design.

　　CORE WORK ACTIVITIES

　　Manage the entire Hotel Website product lifecycle from strategic planning to tactical activities to ongoing optimization for Marriott.com and its global sites, Apps etc.

　　Build and lead a cross discipline team (15-20 people) to deliver and manage products (e.g. user experience design, business analysis, technical, analytics).

　　Leverage product dashboards to drive a data driven decision making culture to identify big and small opportunities to improve performance, as well illustrate value for recently launched/optimized features.

　　Benchmark competition while building deep understanding of our customer profiles/ needs, plus business strategies and needs for growth. Become an expert on the competitive marketplace and our competitive position.

　　Gather and analyze feedback from users, competition, the field, strategy, marketing, and technology to translate into business cases and product roadmap and business cases.

　　Partner with UX and Technical leads to define and manage ongoing delivery schedules.

　　Lead cross functional (e.g. UX, Technology, Analytics, Acquisition, Brands, Personalization) Agile development team – including the creation of requirements and user stories for new product features, plus the delivery across the teams.

　　Create solutions, leveraging both internal assets and strategic 3 rd party partnerships.

　　Coordinate market testing of new features

　　Develop communications for internal executives, the field, customer care, and guests for product rollouts.

　　Create and manage Comprehensive Project Plans which include resource plans, timelines, dependencies, scope, estimates, budgets, issues, risks and risk mitigation plans, business process changes and other operational needs to launch and maintain a product in market.

　　Develop documentation such as presentations and status reports for audiences from executive level to project team and directly to properties globally.

　　Lead procurement efforts as needed (e.g. new tools, new vendors), write statements of work and manage external vendors.

　　MANAGE AND CONDUCT HUMAN RESOURCES ACTIVITIES

　　Interviews and hires employees.

　　Ensures employees are treated fairly and equitably.

　　Ensures that regular, ongoing communication is happening in department (e.g., staff meetings).

　　Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

　　Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

　　Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

　　Solicits employee feedback.

　　Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

　　Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

　　Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

　　Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

　　Identifies talents of direct reports and their teams and assists with their growth and development plans.

　　MANAGEMENT COMPETENCIES

　　Leadership

　　Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

　　Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.

　　Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

　　Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

　　Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

　　Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

　　Managing Execution

　　Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

　　Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

　　Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

　　Building Relationships

　　Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

　　Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

　　Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

　　Generating Talent and Organizational Capability

　　Developing Others -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

　　Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

　　Learning and Applying Professional Expertise

　　Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

　　Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

　　Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.

　　IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.

　　Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

　　Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

　　Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

　　Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

　　Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

　　Writing - Communicating effectively in writing as appropriate for the needs of the audience.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.