Ophthalmic Consultants of Boston (OCB) is searching for a Director, Practice Management to join our growing team.

　　Summary of Responsibilities:

　　The Director, Practice Management has overall responsibility for administrative management of all sub-specialties and service lines to develop, implement, and monitor polices, procedures and systems to ensure standards of quality, cost-effective patient care and fulfillment of OCB’s objectives and goals. The Director will manage staff and budget, analyze current workflows, and offer solutions to improve operational efficiencies. The Director will lead a team of Practice Managers while ensuring the highest standards of patient care and staff morale.  

　　The Director, Practice Management is responsible for upholding OCB’s values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.

　　Education and Experience:

　　Bachelor's degree, or equivalent experience, required.

　　Minimum of 8 years of experience in healthcare management, preferably in a multi-site, multi-specialty ophthalmology practice

　　Strong leadership and management skills, with the ability to motivate and inspire staff.

　　Excellent organizational and communication skills, with the ability to multitask and prioritize effectively.

　　Strong problem-solving, collaboration and critical thinking skills.

　　Proficient in Microsoft Office Suite. Experience with SharePoint and Epic strongly desirable.

　　Ability to work independently and collaboratively in a fast-paced, dynamic environment.

　　Budget management experience strongly preferred.

　　Responsibilities:

　　Responsible for the leadership and management of all sub-specialties and service lines including but not limited to provider schedules/templates.

　　Meets with MD teams regularly to present operational metrics including next available and template utilization.

　　Overall responsibility for achieving established operational metrics/goals.

　　Identifies and brings to the forefront administrative and clinical issues and works collaboratively with administrative and clinical staff and providers to establish and implement successful methods for improvement.

　　Monitor patient volume to ensure optimal performance of MD and staff schedules.

　　Manages a personnel and expense budget to ensure financial objectives and goals are met and cost containment efforts are effectively implemented.

　　Review, analyze and monitor reports to assess increase in new patient volume, patient demographics and returning patient visits. Identify and recommend opportunities to increase patient volume.

　　Develops strong relationships with physicians, clinical and administrative staff and works closely to ensure effective communication, identify, and implement process improvements and achieve efficient and effective operations.

　　Fosters a culture of collaboration, accountability, and continuous improvement in all sub-specialties.

　　Monitors and analyzes patient satisfaction metrics and implements policies and procedures to enhance patient experience. Ensures that any deficiencies are promptly addressed.

　　Manages relationships with vendors, contractors, and other external stakeholders.

　　People Management:

　　Ensure that staffing is sufficient to meet the demands of the provider’s schedules.

　　Recruits, trains, and manages staff across all sub-specialties and service lines to ensure they provide high quality patient care and customer service.

　　Develop training, planning, recruiting, and retention strategy for administrative staff to maintain excellent performance for each sub-specialty and service line.

　　Assess, develop and execute training plans for administrative and clinical staff. Facilitates team building and staff motivation.

　　Acts as an agent of change and creates strategies to achieve organizational goals.

　　Performs related job duties as required.

　　Reports to: Vice President, Operations

　　Supervision Exercised: Practice Managers, Patient Care Coordinators

　　Typical Physical Demands: 

　　Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Occasional lifting to forty pounds. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports. Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members.

　　Benefits Offered:

　　Health & Dental Insurance- starts 1st Day of Employment

　　Paid time off and Paid Holidays

　　Health & Dependent Reimbursement Accounts

　　401(k) Plan with Company Contribution

　　Co. paid Life and LTD Insurance

　　Employee Discounts

　　To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer

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