Description

　　This position is incentive eligible.

　　Introduction

　　Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Director Patient Experience for our The Woman's Hospital of Texas team where excellence creates excellence.

　　EDUCATION & EXPERIENCE:

　　·Bachelors of Science in Nursing, required

　　·Active Texas Nursing License, required

　　Benefits

　　The Woman's Hospital of Texas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

　　Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

　　Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

　　Free counseling services and resources for emotional, physical and financial wellbeing

　　401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

　　Employee Stock Purchase Plan with 10% off HCA Healthcare stock

　　Family support through fertility and family building benefits with Progyny and adoption assistance.

　　Referral services for child, elder and pet care, home and auto repair, event planning and more

　　Consumer discounts through Abenity and Consumer Discounts

　　Retirement readiness, rollover assistance services and preferred banking partnerships

　　Education assistance (tuition, student loan, certification support, dependent scholarships)

　　Colleague recognition program

　　Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

　　Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

　　Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

　　Note: Eligibility for benefits may vary by location.

　　HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director Patient Experience role today!

　　Job Summary and Qualifications.

　　At HCA, the Director, Patient Experience position is responsible for the execution of division strategies and tactics designed to continually enhance the clinical care, patient and family experience and promote loyalty for the system.

　　Provide oversight, coordination and direction for clinical excellence initiatives across the market under direction of DVPPE

　　Provide oversight, coordination and direction for care experience initiatives across the market under direction of DVPPE

　　Collaborate with stakeholders: HCA facility, division and corporate leadership and interacts with direct caregivers and essential support staff

　　Serve as the partner to the quality and patient safety colleagues to ensure clinical excellence initiatives are part of our colleague’s routine

　　Serve as the facility champion for setting the service culture and is integrally involved in care experience strategy, education and onsite coaching.

　　Operationalize tactics and coaches’ facilities in support of strategic goals

　　Analyze and manage data reports related to customer service related projects.

　　Identify gaps in best practices and create training to help improve the division and enterprise strategies.

　　Develop targeted action plans for leaders and key staff to improve facility/unit results.

　　Validate information gathered during rounds and service recovery activities are tracked/trended and reported to leadership.

　　Coordinate with Education Market Director and facility HR/OD partners to implement evidence based best practices including but not limited Nurse/Essential Services Leader Rounding, Bedside Shift Report, S.A.F.E.T.Y. Rounding, Essential Service Boot Camp, Compassionate Connected Care, etc.

　　Complete other duties as assigned

　　Supportive of the ethics and compliance programs set forth by HCA demonstrated by:

　　· Upholds code of conduct.

　　· Adheres to dealing appropriately and fairly with employee misconduct.

　　· Enforces all ethics and compliance policies as they pertain to his/her area.

　　· Sets an example to all staff in their daily activities.

　　· Adheres to policies on appropriate access.

　　Respects patients and healthcare confidentiality.

　　EDUCATION & EXPERIENCE:

　　· Bachelors of Science in Nursing, required

　　· Active Texas Nursing License, required

　　At The Woman’s Hospital of Texas (https://careers.hcahealthcare.com/pages/the-womans-hospital-of-texas) , our care philosophy is Woman First. It’s in our name, and it’s in our founding mission . Our 420+ bed hospital was founded in 1976 by 29 physicians who recognized a need in Houston for a facility focused solely on women in all stages of life. We were the first women's hospital in Houston and first facility in Texas dedicated to the health of women and newborns . Today, we are the state’s premier facility dedicated to the health of women and children offering expertise and an outstanding level of care in breast health, imaging, gynecology, minimally invasive surgery, infertility, obstetrics, high-risk pregnancy, and pediatrics. We deliver 800+ babies a month, more than any other hospital in Texas, and care for more multiple births than any other hospital in the region. Our Level IV NICU provides the highest level of care for premature babies and we have the area's only March of Dimes NICU Family Support program. As a member of HCA Houston Healthcare, the most comprehensive healthcare provider in the region, we are a part of a network that delivers stronger, smarter and more accessible care to women than any other medical system across the Houston area.

　　HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

　　"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

　　HCA Healthcare Co-Founder

　　If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Director Patient Experience. Unlock your leadership potential with HCA Healthcare.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.