Pengate Handling Systems and Arbor Material Handling joined forces in November 2020 to form Arbor/Pengate. Together, we are a powerhouse material handling company that provides various warehousing solutions throughout the Northeast United States. We provide top-of-the-line equipment, service, consultation, parts, and training programs to businesses of all sizes throughout our 7 offices throughout PA and NY.

　　With our average tenure being over 10+ years for our employees, Arbor/Pengate takes care of our people by putting YOU and YOUR FAMILY first and work second.

　　What’s The Job?

　　We are searching for a Director of Service who will be responsible for managing and coordinating the activities of Operations Managers in Central and Eastern PA that are responsible for servicing, repairing, and maintain material handling equipment.

　　What Will I Be Doing?

　　Here are just a few things you can expect to do daily:

　　Maintain a safety-first environment, ensuring Operations Managers are keeping their workforce up to date on necessary EHS trainings. Promote an RLM mindset, encouraging leaders to challenge status quo and always improve processes. Be cost conscience and optimize business operations by establishing best practices, minimize risk, and analyzing P&L on a regular basis, making adjustments when necessary. Review and lead all service contract negotiations with customers. Execute budget planning and management to establish and meet service requirements. Provide strategic vision to Operations Managers to ensure we are operating as efficiently and effectively as possible. Measures productivity by analyzing performance data, financial data, and activity reports, and make appropriate business changes. Determines labor needs to meet service goals. Manages department metrics, regularly guiding managers to make modifications throughout the month as needed to achieve goals

　　What Makes Me Qualified?

　　(Don’t worry if you don’t check all these boxes. If you feel you’re still qualified, please apply!)

　　Verbal and written communication skills. Material handling experience, particularly with lift trucks, preferred. Bachelor’s Degree in Business Management or related field Working knowledge of field service management and operations Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs Possess strong leadership and motivational skills. Strong customer service skills Presentation ability to engage an large range of audiences. Requires a high level of attention to detail with the ability to multi-task, prioritize, quickly resolve problems and work in a fast-paced environment.

　　So, What’s in It for Me?

　　Free Basic Health, Dental, and Vision coverage. Additional plans available! Competitive Pay! 401k with Company Match! 10 Paid Company Holidays! Progressive Company Culture! Supportive Management! Endless Career Growth! Arbor/Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at [email protected]