Additional Information Director of Sales

　　Job Number 24011021

　　Job Category Sales & Marketing

　　Location W All Inclusive Punta Cana, Carretera Uvero Alto Higuey, La Altagracia, Dominican Republic, Dominican Republic

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? Y

　　Position Type Management

　　JOB SUMMARY

　　Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

　　CANDIDATE PROFILE

　　Education and Experience

　　• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

　　OR

　　• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

　　CORE WORK ACTIVITIES

　　Supporting Developing & Executing Sales Strategies

　　• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

　　• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

　　• Assists with the development and implementation of promotions, both internal and external.

　　Maximizing Revenue

　　• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

　　• Recommends booking goals for sales team members.

　　Managing Sales Activities

　　• Monitors all day to day activities of direct reports.

　　• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

　　• Participates in sales calls with members of sales team to acquire new business and/or close on business.

　　• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

　　Analyzing & Reporting on Sales and Financial Data

　　• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

　　• Assists Revenue Management with completing accurate six period projections.

　　• Reviews sales and catering guest satisfaction results to identify areas of improvement.

　　Ensuring Exceptional Customer Service

　　• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

　　• Interacts with guests to obtain feedback on product quality and service levels.

　　• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

　　• Empowers employees to provide excellent customer service.

　　• Observes service behaviors of employees and provides feedback to individuals.

　　• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

　　• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

　　• Participates in and practices daily service basics of the brand.

　　• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

　　• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

　　• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

　　Building Successful Relationships

　　• Develops and manages relationships with key stakeholders, both internal and external.

　　• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

　　• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

　　• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

　　Managing and Conducting Human Resource Activities

　　• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

　　• Utilizes all available on the job training tools for employees.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.