Due to a recent promotion,Embassy Suites by Hilton Crystal City National Airport (https://www.hilton.com/en/hotels/wascres-embassy-suites-crystal-city-national-airport/?SEO\_id=BING-AMER-ES-WASCRES&y\_source=1\_MTExMDA4NC00ODMtbG9jYXRpb24ud2Vic2l0ZQ==)is looking for a Director of Rooms and Guest Services !In this role, you will be a key leader in ensuring our guests have a memorable and seamless stay while driving the hotels commitment to delivering exceptional guest experiences at this Hilton managed property nestled in the heart of Crystal City!

　　A Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments

　　What will I be doing?

　　The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

　　Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest servicesMonitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.Manages executive office projects by directing staff and monitoring progress as required.Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.#LI-JG1

　　What are we looking for?

　　The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

　　Thorough knowledge of all guest services and housekeeping department operations and individual job requirementsExcellent written, verbal, and organizational skills requiredComputer literacy and financial management a mustAbility to resolve guest, supervisor and employee conflictsAble to manage effectively multiple tasks at all timesAbility to listen effectively and communicate clearly with guests and coworkersSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

　　Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:

　　QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?

　　Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

　　Job: Guest Services, Operations, and Front Office

　　Title: Director of Rooms and Guest Services - Embassy Suites by Hilton Crystal City National Airport

　　Location: null

　　Requisition ID: HOT0A9A4

　　EOE/AA/Disabled/Veterans